Peggy Felicio

Bilingual Administrative Assistant / Customer Support Representative

Message

Intro

Aveiro, Portugal

Studied Humanities at U.E. Colegio Santa Teresa

Pharmaceuticals

Joined November 13, 2023

Skills

Languages

Spanish

Native or Bilingual

English

Advanced

Portuguese

Advanced

About

I am a professional with experience in customer support and a strong background in administrative tasks in the pharmaceutical industry. I have experience in multi-channel customer support with a focus on complaint resolution and customer satisfaction. My key strengths include effective complaint management, issue resolution, task prioritization, delivering exceptional service through active listening, empathy, and resilience. With nine years of administrative experience, assisting senior leaders including calendar management and event coordination, I have demonstrated talent in organizational and problem-solving tasks, in fast-paced settings. My aptitude for languages, including native Spanish, advanced English, and Portuguese, enables effective communication with a diverse customer and international teams. I would like to be a part of a Company where I can grow professionally and contribute to the Company´s success.

Experience

Sitel

Jan 2023 – Jul 2023

Portugal (remote)

Customer Service Representative

 Addressing and resolving client issues as a first point of contact via chat, e-mail, and phone calls.  Following the company´s policies and processes in order to satisfy legislative, quality, and business standards while still achieving the overall strategy's goals.  Responsible for handling all client inquiries and providing the best customer service possible.  Conducting investigation and troubleshooting difficulties using accessible resources.  Keeping the database's customer information secure and accurate.

Education

U.E. Colegio Santa Teresa

Sep 1985 – Jul 1990

High School Diploma, Humanities