Phil Gray, Results driven Account Management professional, with an excellent history of managing high value client accounts with a smile on my face

About

I am highly skilled in business communication, problem solving, growth strategies and business support. I possess strong technical and analytical skills and proficient in the use of data and analytical software as well as Microsoft and Google office worksheets. I am particularly proud of my ability to establish and nourish business relationships with high value clients.

Experience

Printify

Oct 2019 – Present

Riga, Latvia

Merchant Success Manager

I manage our most valuable merchant accounts and work with them extensively to stimulate sales growth and develop relationships that generates strong retention.

Norwegian Air

Jun 2018 – Sep 2019

Riga, Latvia

Customer Care Representative

Support and arrange alternative travel arrangements for travelers stuck at airports due to flight cancellations. Responded to customer needs through competent customer service and prompt problem-solving. Navigated multiple computer systems and applications to find information. Maintained and managed customer files and databases. Coordinated timely responses to online customer communication and researched complex issues. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Delivered prompt service to prioritize customer needs.

International Travel Network

Jun 2017 – Jun 2018

Riga, Latvia

Travel Agent

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Education

British Gas Training Academy Glasgow, UK

Aug 2014 – Apr 2017

Higher National Diploma in Gas Engineering Service: Gas Engineering, Domestic Engineering

Bailey Training Academy - Leeds, England

Aug 2005 – Jun 2010

NVQ Level 3 in Heating And Ventilation Engineering: HVAC Installation And Repair, Industrial Engineering

Phil Gray

Results driven Account Management professional, with an excellent history of managing high value client accounts with a smile on my face

Skills

Languages