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Pichana Namsoom

Business Analyst /Project Lead/Manager/Coordinator for software development / RPA/Automation projects

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Intro
Guwahati, India
Studied at Amity Global Business School, Singapore Campus
Studied Computer Science at Ramrao Adik Institute of Technologies, Mumbai University
Information Technology & Services
Joined September 15, 2022

Skills

About
Expert in requirements gathering, modelling and documentations, ready to learn new technologies or domain. A focused and goal oriented professional
Experience
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Sysnet Global Technologies Pvt Ltd.
Nov 2018 – Dec 2020
Bangalore
Senior Business Analyst
*Requirements Gathering, Analysis and documentation for features enhancement or addition to the in-house application *Involved with Robotic Process Automation Research and Development Team
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Servpro Technologies Pvt. Ltd
Mar 2017 – Aug 2018
Navi Mumbai
Business Analyst/ Project Lead
*Business Analyst and Project lead for multiple small to mid size website and Mobile applications development projects *Requirements Gathering, Analysis and documentation, Project Planning, team management
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Matrix3D Infocom Pvt. Ltd.
Apr 2015 – Mar 2017
Mumbai
Business Analyst / Business Associate
*Part of Digital Transformation Team *Involved in Research and Development of SharePoint online Digital tool and involved in building a small team for digital transformation using SharePoint Online
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Lauren Infotech Pvt. Ltd
Jul 2012 – Sep 2013
Mumbai
Service Desk Analyst
*Was deployed on site at Nomura as Service desk analyst providing 1st level remote support for technical issues or queries and knowledge transfer to it's global employees
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Soanco Respondez
Sep 2010 – Mar 2011
Navi Mumbai
Senior Customer service representative
Provide On call support to US based telecom customers issues and queries
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VCustomer Pvt. Ltd
Nov 2009 – Jun 2010
Navi Mumbai
Technical Support Engineer
*Provided on call 1st level remote support and knowledge transfer on Cisco Home products to US based customers
Education
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Amity Global Business School, Singapore Campus
Sep 2013 – Sep 2014
Post Graduate Diploma in Management
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Ramrao Adik Institute of Technologies, Mumbai University
Sep 2004 – May 2009
Bachelor's of Engineering, Computer Science
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