With over a decade of extensive experience in administrative operations, human resources, and customer service, I have built a strong track record of supporting business functions in both office-based and remote environments.
Throughout my career, I have held key roles in Office Administration, HR Clerical Support, Customer Service Supervision, and Executive-level Assistance. Highly organized, proactive and detail-oriented with proven success in document management, recruitment, policy implementation, and project handovers.
I thrive in a multicultural workplace and continuously aim to contribute to operational success.
Experience
Luxury Code Interiors
Feb 2021 – Present
Qatar
Administrative Officer
• Focal point queries related to the daily routine operations
• Coordinate the content drafting of company policy, purchase order local/international, quotations & contract.
• Data entry, implementation of digital and physical filing systems for company documents.
• Coordinating projects progress between the top-level management, all departments, clients, and suppliers.
• Human Resource clerical duties that are related to recruitment, health insurance, employee information, and documentation.
• Responsible for preparing projects handover for the client.
RCS Qatar
Feb 2018 – Dec 2020
Qatar
Office Administrator -Hybrid
• Document drafting, processing approval to the management & implements company policies.
• Recruit, screen, interview local- overseas applicants as per the company and client’s requirement.
• Coordinate/update with the PRO, the employees’ work contract, work residence visas and health insurance.
• Conduct orientation about the company and client’s policy for the newly hired employees.
• Review and coordinate with other departments for credit control, workforce availability, payroll, and invoices.
• Executive Personal Assistance and Administrative support to the Managing Director.
Grandmart Qatar
May 2015 – Jan 2018
Qatar
Customer Service Lead
• Handles inquiries/complaints from customers/retail tenants and provide alternative solutions or suggestions. (phone calls, email, and face to face)
• Supervise the handling and verifying of customer’s accounts, receipts & refunds by the CSR staff.
• Coordinate with the head office branch and other departments for the daily/monthly sales report.
• Coordinate with the operation manager and department supervisors for sales strategies, weekly promos, inventories, and staff duty timings.
• Coordinate with the operation manager and purchasing team in implementing measures to avoid stock damages.
Southtrans Services R.A. Hao Group
Mar 2013 – May 2015
Philippines
Transportation Teller & Opertarion Assistant
• Working with the manager for the daily operations and administrative flow.
• Process the documents of releasing and returning units of all rented vehicles.
• Receiving car rental payment, shortages settlement, answering calls & emails for any inquiries/complaints
• Tracking the vehicle maintenance needs by coordinating with the OM and chief mechanics.
Visual Mix-Booksale Inc.
Jul 2010 – Oct 2012
Philippines
Sales Trainee
• Monitor the daily sales operations and coordinate with the accounting department.
• Preparation of daily/monthly sales report, sales inventories and merchandising of stocks.
• Weekly travel travel to other branches for sales & inventory task.
• Keep track of the products returned by customers and encode them to the system.
• Handling the complaints of customers and providing alternative solutions or suggestions.
Operations Supervisor
Oropeza Medical
May 2009 – Jun 2010
Philippines
Operations Supervisor
• Provide administrative support, oversee the daily operations as well the inventory of the items and medical equipment’s
• Ensure doctors’ appointments are coordinated with the receptionist team, patients and medical personnel
• Responsible for the weekly & monthly operation status report to the head office.
Midas Car Display-Korean Own Company
Feb 2006 – Apr 2009
Philippines
Office Administrator
• Creating reports, memos, and distribute to the concern departments.
• Arrange and schedule travel plans for the top management.
• Human Resource clerical duties related to payroll, employee information and documentation.
• Preparation of documents for vehicle repairs, rental car, brand new or second-hand car purchased by a client.
• Processing of documents to government offices for company permits.