Prabhat Gupta

I am Prabhat Gupta. I have 4 years of work experience in the customer support industry for international campaigns.

Message

Intro

Jaipur, India

Studied Electrical and Electronics Engineering at Rajasthan Technical University

Joined November 7, 2022

Skills

Languages

English

Fluent

Hindi

Fluent

About

Highly ambitious Client/Customer Relationship and Support Specialist who focuses on client satisfaction with strong leadership and relationship-building skills. Ability to convey complex, technical concepts into understandable language for non-technical people. In-depth experience in training staff on policies and operations and developing standard operating procedures. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, customer relationship building, and problem-solving skills.

Experience

TTEC India Customer Solutions Private Limited

Dec 2021 – Dec 2022

Ahmedabad

Chat Support Associate III

• Delivery of Resolution, Transfer, and AHT KPI targets for the LOB allocated. • Working on customers’ account safety department. • Risk analysis of the members and profile verification of new registrations on the site. • Performing soft and hard verification to ensure the safety of the platform.

Teleperformance (CRM Services India Pvt. Ltd.)

Jan 2021 – Jul 2021

Jaipur

Assistance Manager Customer Care

• Delivery of CSAT SL KPI targets for the LOB allocated. • Attrition and Shrinkage Management. • Work with Training and Quality teams to deliver agent-wise specific improvement plans for BQ management. • Training new associates to handle real customers and train them on products and policies. • Coaching and monitoring associates to ensure the best service delivery.

Teleperformance (CRM Services India Pvt. Ltd.)

Mar 2019 – Dec 2020

Jaipur

Technical Support Executive

• Handling customers' accounts and billings. • Explain product features, help to purchase the product, and place orders for the customers. • Handling irate customers and resolving their issues to their satisfaction as per the policies. • Ensuring resolution of the issues within time and maintaining the brand reputation.

Education

Rajasthan Technical University

Aug 2011 – Sep 2021

B.Tech, Electrical and Electronics Engineering