With over a decade of hands-on experience in IT administration, IT support, and customer support roles across diverse industries, I am dedicated to delivering exceptional technical solutions and customer service. My passion for technology and problem-solving has been the driving force behind my successful career.
Experience
Al Mawarid Contracting
Oct 2023 – Present
United Arab Emirates
Network Administrator cum Technical Support
I have consistently driven excellence in IT management. My extensive experience spans network administration, server maintenance, disaster recovery, hardware & software troubleshooting together with excellent customer/end-user support.
Designed, implemented, and maintained secure and reliable network infrastructure for 100+ users.
Troubleshoot network connectivity issues, ensuring optimal network performance.
Configured and managed network devices (CISCO routers, switches, SOPHOS firewalls- etc.).
Implemented and monitored network security measures to protect against cyber threats.
Provided technical support to internal and external clients, resolving network-related problems efficiently.
Provided first-line technical support to internal and external clients via phone, email, and chat.
Diagnosed and resolved a wide range of technical issues related to Microsoft, Autodesk, Adobe, Al Ameen etc.
Maintained a positive and professional demeanor while providing excellent customer service.
Documented network configurations and troubleshooting procedures for future reference.
Quantifiable achievement: Increased network uptime by 25% through proactive monitoring and preventative maintenance. Achieved a customer satisfaction rating of 10% consistently exceeding team average.