Prabhath Padmasiri, IT Support

Al Mawarid Contracting

Oct 2023 – Present

United Arab Emirates

Network Administrator cum Technical Support

I have consistently driven excellence in IT management. My extensive experience spans network administration, server maintenance, disaster recovery, hardware & software troubleshooting together with excellent customer/end-user support.  Designed, implemented, and maintained secure and reliable network infrastructure for 100+ users.  Troubleshoot network connectivity issues, ensuring optimal network performance.  Configured and managed network devices (CISCO routers, switches, SOPHOS firewalls- etc.).  Implemented and monitored network security measures to protect against cyber threats.  Provided technical support to internal and external clients, resolving network-related problems efficiently.  Provided first-line technical support to internal and external clients via phone, email, and chat.  Diagnosed and resolved a wide range of technical issues related to Microsoft, Autodesk, Adobe, Al Ameen etc.  Maintained a positive and professional demeanor while providing excellent customer service.  Documented network configurations and troubleshooting procedures for future reference. Quantifiable achievement: Increased network uptime by 25% through proactive monitoring and preventative maintenance. Achieved a customer satisfaction rating of 10% consistently exceeding team average.

Prabhath Padmasiri

IT Support

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