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Prabhath Padmasiri

IT Support

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Intro
Sharjah, United Arab Emirates
Network Administrator cum Technical Support at Al Mawarid Contracting
Studied HND in Computing at EDEXCEL UK
Studied Networking at CISCO
Studied Microsoft Windows at Microsoft
Joined June 4, 2024

Skills

Languages

English
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Fluent
Hindi
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Intermediate
Urdu
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Intermediate
About
With over a decade of hands-on experience in IT administration, IT support, and customer support roles across diverse industries, I am dedicated to delivering exceptional technical solutions and customer service. My passion for technology and problem-solving has been the driving force behind my successful career.
Experience
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Al Mawarid Contracting
Oct 2023 – Present
United Arab Emirates
Network Administrator cum Technical Support
I have consistently driven excellence in IT management. My extensive experience spans network administration, server maintenance, disaster recovery, hardware & software troubleshooting together with excellent customer/end-user support.  Designed, implemented, and maintained secure and reliable network infrastructure for 100+ users.  Troubleshoot network connectivity issues, ensuring optimal network performance.  Configured and managed network devices (CISCO routers, switches, SOPHOS firewalls- etc.).  Implemented and monitored network security measures to protect against cyber threats.  Provided technical support to internal and external clients, resolving network-related problems efficiently.  Provided first-line technical support to internal and external clients via phone, email, and chat.  Diagnosed and resolved a wide range of technical issues related to Microsoft, Autodesk, Adobe, Al Ameen etc.  Maintained a positive and professional demeanor while providing excellent customer service.  Documented network configurations and troubleshooting procedures for future reference. Quantifiable achievement: Increased network uptime by 25% through proactive monitoring and preventative maintenance. Achieved a customer satisfaction rating of 10% consistently exceeding team average.
Education
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EDEXCEL UK
BTEC, HND in Computing
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CISCO
Cisco Certified Network Associate (CCNA), Networking
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Microsoft
Microsoft Certified Professional (MCP), Microsoft Windows