Prakash Madesvaran, Customer Service

About

I am a Customer and Sales Support Specialist with 10 years of Experience

Experience

Makita Power Tools India Private Limited

Dec 2013 – May 2023

Chennai

Senior Sales Coordinator

It is a Customer Management; must coordinate with dealers & Customers all over Tamilnadu & Pondicherry, and must fulfill the dealer requirements by supplying the Tools, Spares & Accessories. Receiving Business call enquires and forwarding the same to concerned sales professionals. Receiving Purchase Orders from Dealers and converting them into Sales orders. Make the Pick List and check the availabilities in branch stock and other branches. If not available in the branch, make the stock indent for the same in HO and coordinate with the logistics department (HO) for the arrangement of required materials. Preparing the Proforma Invoice and making the order confirmation. Receiving the materials from HO and other branches and verifying them. Coordinating with store executives for material picking from stores. Coordinating with local and outstation dealers regarding dispatches and getting confirmation from their end of the receipt of materials. Monitoring the dealer PO and pending sales orders. Monitoring of inward and outward materials. Maintaining Demo Material History. Monitoring of Consignment receiving in HO and arranging the materials for the branch requirements. Supporting stores and accounts department. Maintaining and monitoring branch stock. Coordinating with Branch Manager for making the sales order for the concerned dealers. Arranging the vehicle for pickup, and dispatching the materials to customers. Maintaining the attendance records of the office staff and communicating the same to HR. Coordinate with sales executives and dealers for payment follow-up.

Tata Consultancy Services

Jul 2012 – Dec 2013

Chennai

Process Associate

It is a US Mortgage Process. Monitored and executed steps necessary to legally complete the foreclosure process. Examined multiple real estate files per day and provided foreclosure attorney firms with directives on foreclosure proceedings. Responsible for managing the certification and settlement process like verifying and checking all executed documents to ensure accurate data Provides certification to the lender. Auditing the supporting documents like loan documents, demand letters, names-checks, title searches, Gap Search, Hud documents, bankruptcy, publication & posting, judgment figures, county & court documents, etc., Sending emails to follow up with attorneys Meeting the daily SLA and successfully finishing within the time. Attending the calls with clients, for training & updates Providing cross-training, reviewing SOPs, and attending the online tests.

Education

Islamiah College

Apr 2002 – Mar 2005

B.Sc Mathematics, Maths and Science

Prakash Madesvaran

Customer Service

Skills

Languages