Precious Monnamoroe, Versatile expert in customer support, administration and software training.

About

Highly skilled Project Manager with a focus on process improvement, people management, and change implementation. With 7 years of professional experience, including 3 years teaching English and Maths to home schooling foundation and intermediate phase children, I am adept at meeting the diverse needs of projects and individuals. Diligent, forward-thinking, and adaptable, I thrive in dynamic environments, ensuring exceptional outcomes while motivating teams to meet demanding timelines.

Experience

Self Employed

Mar 2022 – Present

South Africa

Home-school Educator

Resourceful Home-school Educator providing individualized lessons to students in home settings. Cognitive at assessing student’s abilities and organizing a lesson plan that meets all South Africa’s-required goals in all core subject areas. Specialise in keeping students engaged while providing steady feedback and positive encouragement. ● Graded homework, quizzes, classwork and exams to report on progress of student achievements. ● Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students. ● Attended textbooks fairs and home school meetings to understand different approaches to subject matter. ● Researched and chose appropriate curriculum to meet children's abilities and grade levels.

PRP Solutions

Aug 2019 – Feb 2022

South Africa

Project Manager

● Secured 15% increase in productivity by reducing email response times. ● Enhanced budget forecasting for client headcounts by creating effective Masterfile to track client progress. ● Ensured successful project outcomes by developing strong stakeholder relationships throughout project lifecycle. ● Streamlined manual processes by planning and facilitating training of call centre personnel. ● Utilised Agile project management approach to introduce data analytics, streamline business processes, and improve existing operating model. o Layer 1 and 2: Orchestrated implementation of Rostering, HR, Payroll Extraction, and Biometric Time and Attendance. o Coordinated introduction of HR Compliance Management and SAGE Payroll system. o PRP BUZZ Mobile Solution: Introduced digital clocking and timesheets, geo located clocking, and reverse billing model. o Achieved 20% expansion in customer base and enhanced process efficiencies.

Education

Xpert Academy

Mar 2012 – Apr 2012

Certificate , Prince2 Foundation

Precious Monnamoroe

Versatile expert in customer support, administration and software training.

Skills

Languages