Prerna Pathak

I am a mid-level Quality Analyst ensuring data quality for customer service improvement with 6 years background in quality assurance

Message

Intro

Tysons Corner, United States

Studied Computer Science & Engineering at Shri Ram Murti Smarak College of Engineering and Technology, Bareilly (India)

Joined April 4, 2021

Skills

About

I am a mid-level Quality Analyst ensuring data quality for customer service improvement with 6 years background in quality assurance I am proficient in SQL, Java, MS Office, Postman, Selenium and skilled in system development and I am looking to showcase my skills at a more senior level to help improve the relationship between brands and customers

Experience

Practical Fish Inc

Apr 2018 – May 2019

Senior Quality Analyst

Responsibilities:  Administer a team of three quality analysts in taking the data from incoming communications for the improvement of customer service  Compile and present 40-page quarterly reports with solutions for addressing performance gaps, leading to 30% increase in customer satisfaction  Conduct cross-browser testing in chrome, Firefox, MS edge, safari in windows 10/8/7  Spearheaded in creating end to end automation suit reducing the testing time by 20 hours a week  Foster weekly QA meetings to resolve the bug issues and latest builds

Education

Shri Ram Murti Smarak College of Engineering and Technology, Bareilly (India)

Jul 2009 – Jun 2013

Bachelor of Technology, Computer Science & Engineering