Princess Villanueva

Administrative Assistant, Senior Expert, CSR,Tech, Virtual Assistant, Fraud Analyst,Sales Agent

Message

Intro

Philippines

Administrative Assistant at Bluenotes Canada

Studied Maritime Studies at Brookfield College

Telecommunications

Joined June 2, 2023

Skills

Languages

English

Fluent

About

Hi Good Day ! Im Princess Villanueva. My main objective is to always deliver my best service to any client I am working with. I would like to extend my knowledge and skills in helping out business owners to grow their businesses, and hopefully cultivate a long-term client relationship. I am an experienced Customer Service Expert with strong written and oral communication skills. I am a reliable and hardworking individual who has over 4 years of experience giving efficient and high quality service to various call center companies. I like learning new things that motivates me to do my best at work. I can do multitasking and can handle tasks with minimal supervision. I value diligence and honesty to earn a good reputation as a person and as a worker. I know the Value of time and I thrive to provide my clients with best final product within the deadline to make them potential clients in future. I have experience working in a Financial Industry wherein we handle Fraud prevention and Claims. I've handled mostly Telecommunication Accounts. I have experience with product selling and retention account, mainly for Customer Service roles. I used to be a Tier 2 Tech Expert and guide newly hired on their transition to production. I am a team player. I don't make promises that I can't keep. I can work with a group of people to have a good outcome in assigned tasks. I believe that I have the skills and proper knowledge to perform a job well done. I am very familiar with using all Microsoft Office, Google products, Internet, Outlook, Canva, Zoom, Slack, WIX, etc., which I know is an advantage in this line of job. As I work with you, I offer to take on those tasks that you, as an entrepreneur, don’t have the time to do. Areas of specialty: ✔️Project Management ➥ Clickup ➥ Airtable ✔️Research ➥ Product Research ➥ Business Feasibility Research ➥ Employer/Job Posting Research ✔️Social Media Management ➥ Hootsuite ➥ Youtube ➥ Facebook ➥ Instagram ✔️Lead Generation ➥ ZoomInfo ➥ LinkedIn Sales Navigator ✔️Calendar Management ➥ Google Calendar ➥ Calendly ✔️Executive Assistance ✔️Events Management ✔️Public Speaking and Engagement ✔️Sourcing ✔️Training Other skills: ✔️Content Writing ✔️Documentation ✔️Data Entry ✔️Logo Designing ✔️Poster Designing ✔️Basic Photo Editing My exposure to different industries helps me quickly adapt to challenges and responsibilities. I pay attention to learning, and I am efficient once immersed in the processes. My client's success is also my success. I look forward to working with you in providing quality service and anything else you may need help with. Regards,

Experience

Bluenotes Canada

Sep 2023 – Present

Brampton, Ontario Canada

Administrative Assistant

iQor PH Inc.

Jul 2022 – Mar 2023

Senior Call Center Agent

T-mobile TEX NMA -Answer inbound and make outbound calls/assist customers with energy enthusiasm. -Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. -Strive for first call resolution and take true ownership of customer needs and issues. -Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

TELUS INTERNATIONAL PHILIPPINES

May 2021 – May 2022

Customer Care

Airbnb -Assisting and advising customers who may be choosing from a variety of travel options. -Making reservations for customers. -Checking the availability of accommodation or transportation on the customers' desired travel dates. -Handling cancellations. -Recording and responding to customer complaints. -Developing strategies to retain customers.

Harte Hanks Philippines Inc.

Sep 2018 – Mar 2019

Tier 2 Technical Support

Motorola -Handling customer technical support cases through phone and email submission. -Maintaining system functionality of Motorola phones. -Support Customers with inquiries regarding software programming, connectivity, printing, and similar concerns.

TELEPERFORMANCE

May 2017 – May 2018

Fraud Analyst

Suntrust Bank -Monitor bank accounts, financial transactions, accounting paperwork, and other financial documents. -Analyze the data to identify any potential fraudulent activity. -Handling Claims and reviewing evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report.

CallmaxSolutions

Jan 2017 – May 2017

Virtual Assistant

Education

Brookfield College

Maritime Studies