I am based in the Philippines and bring nearly four years of experience as a customer service representative, technical support, and back-office support. My experience has provided me with a comprehensive skill set that includes handling customer inquiries, resolving technical issues, and providing administrative support, all while consistently driving leads and sales.
In addition to my work in customer service, I have also gained valuable experience as an ESL teacher and academic tutor. This has allowed me to develop strong communication and teaching skills, which have further enhanced my ability to connect with individuals and convey information effectively.
Work Interests:
I am passionate about roles that involve problem-solving and helping others. My ideal work environment is one where I can leverage my skills in customer service and education to create positive outcomes for customers and clients. I am particularly interested in roles that allow me to engage with people, offer solutions, and contribute to the growth of the company.
Whether it's providing technical support, answering customer queries, or assisting in educational contexts, I enjoy being able to make a difference and deliver value. I'm always eager to learn new skills and adapt to different work environments, as I find personal and professional growth incredibly fulfilling.
Strong Points:
Customer Service Expertise: With almost four years of experience in various customer service roles, I’ve developed a strong ability to address customer needs, provide solutions, and enhance customer satisfaction. I thrive in environments that require multi-tasking, managing inquiries, and working under pressure.
Technical Support and Back Office Experience: My technical support background has allowed me to troubleshoot and resolve technical issues efficiently, while my back-office support experience has provided me with administrative and organizational skills that complement my front-line duties.
Lead Generation and Sales: I have a proven track record of not only providing exceptional service but also generating leads and contributing to sales efforts. I am comfortable working with targets and enjoy finding ways to turn customer interactions into business opportunities.
Teaching and Communication Skills: My experience as an ESL teacher and academic tutor has sharpened my ability to explain complex ideas in simple terms and engage people with varying levels of understanding. This helps me in customer service roles where clear communication is key to resolving issues.
Adaptability and Continuous Learning: I pride myself on being flexible and eager to learn. I am quick to adapt to new systems, processes, and challenges, which helps me stay ahead in fast-paced environments.
