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Princess Erika Narag

Customer Service Representative

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Intro
Calamba City, Philippines
Travel Associate Professional at IGT Solutions (IGT)
Travel Associate Professional at IGT Solutions
Joined April 5, 2025

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English
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About
I am a dynamic professional with a multifaceted background, encompassing 8 years as a Process Control Inspector, 1 year as a Telemarketer, and 3 months as a Travel Associate. My experience in quality assurance and process control has sharpened my attention to detail, analytical thinking, and problem-solving abilities, enabling me to uphold high standards and drive continuous improvement in manufacturing environments. During my tenure as a Telemarketer, I cultivated strong communication and sales skills, consistently surpassing targets and delivering outstanding customer service. As a Travel Associate, I showcased my expertise in handling customer bookings, rebookings, and addressing concerns with empathy and professionalism, always aiming to enhance the passenger journey. I am particularly enthusiastic about roles that allow me to harness my capabilities in customer service, process optimization, and sales to drive organizational success. I am drawn to opportunities in customer support, quality management, and administrative positions, where my ability to stay organized, resolve issues effectively, and deliver excellent service can create a meaningful impact. My core strengths include adaptability, exceptional communication skills, meticulous attention to detail, and a proven track record of achieving performance goals in fast-paced, dynamic settings.
Experience
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IGT Solutions (IGT)
Jan 2025 – Present
Alabang
Travel Associate Professional
As a Travel Associate, I assist airline passengers with flight bookings, rebookings, cancellations, and schedule changes through both inbound and outbound calls. I provide accurate information regarding fares, flight availability, baggage policies, and travel requirements, ensuring all interactions comply with airline policies and procedures. I handle customer concerns, delays, and other travel-related issues with professionalism and empathy to guarantee a smooth travel experience. Utilizing reservation systems and internal tools, I manage passenger information and booking details efficiently. I consistently maintain high-quality customer service standards while meeting key performance metrics such as accuracy, call handling time, and customer satisfaction. I stay up to date on airline policies, travel advisories, and operational guidelines to provide timely and reliable support.
User avatar
IGT Solutions
Jan 2025 – Present
Alabang
Travel Associate Professional
As a Travel Associate, I assist airline passengers with flight bookings, rebooking, cancellations, and schedule changes through both inbound and outbound calls. I provide accurate information regarding fares, flight availability, baggage policies, and travel requirements, ensuring all interactions comply with airline policies and procedures. I handle customer concerns, delays, and other travel-related issues with professionalism and empathy to guarantee a smooth travel experience. Utilizing reservation systems and internal tools, I manage passenger information and booking details efficiently. I consistently maintain high-quality customer service standards while meeting key performance metrics such as accuracy, call handling time, and customer satisfaction. I stay up to date on airline policies, travel advisories, and operational guidelines to provide timely and reliable support.