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Prince Twumasi Osei

Call Agent

Kumasi, Ghana
Studied Computer Science at University of Cape Coast
Consumer Services
Joined July 24, 2023


Organised administrative professional with strengths in manual and automated data entry, database management and data tracking. Advanced with multiple software programs and careful to review work for errors or source data problems. Focused telephone operator with one year of experience operating telephone connections to receive caller inquiries and solve service problems. Exceptionally knowledgeable in telephone switchboard controls and databases. Adept at managing multiple calls at once with ease.
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National Signal Bureau
Sep 2021 – Dec 2022
Ghana Accra
Emergency Call taker
• Gave clear, concise and easy-to-understand first aid instructions to callers during emergencies. • Remained calm under pressure to deliver reliable, trusted advice to patients requiring urgent assistance. • Answered calls promptly and calmly, providing empathetic, professional service throughout. • Facilitated efficient emergency response to incidents using computer-aided dispatch systems.
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University of Cape Coast
Sep 2017 – Dec 2021
Bachelor’s Degree , Computer Science