Customer-focused success manager with over 9 years of experience in SaaS startups.
Proven track record of improving customer satisfaction, revenue, retention. Skilled in developing client onboarding processes, reporting customer feedback enhancing client relationships.
Experience
BrowserStack
Sep 2021 – Present
India
Team Lead Customer Success Manager
Dedicated consultant for all the high ARR accounts. (~20).
Lead the executive reach-out program and was successful
in achieving 95% CSAT score.
Spearhead the growth and expansion of our customer base
across APAC, EMEA region resulting in a 20% increase in
revenue.
Awarded shares in the company as a performance bonus
for achieving 110% target QoQ.
Business Consulting with Existing & New clients across the
globe.
Develop and implement a comprehensive customer success
strategy, aligning with the company's overall objectives.
Proactively identify and address customer concerns,
minimising churn and maximising customer lifetime value.
Lead a team of customer success specialists, providing
mentorship, training, and performance management.
