Results-oriented Technical Support Representative with a passion for
providing exceptional customer service and resolving complex technical
issues in the dynamic world of video games. With 2 years of experience, I
have honed my expertise in troubleshooting hardware and software
problems, assisting players with account management and gameplay
inquiries, and ensuring overall customer satisfaction. Skilled in effectively
communicating with gamers of diverse backgrounds, I excel in delivering
timely and accurate solutions while maintaining a positive and
professional demeanor. With a deep understanding of gaming platforms
and a commitment to continuous learning, I am dedicated to enhancing
the player experience and contributing to the success of the gaming
community.
Experience
Pole to Win
May 2021 – Present
Bangalore
Technical Support Representative
Provided technical support to
players through various channels
(email and chat) for a very popular
video game. Troubleshoot and
resolved a wide range of technical
issues, including software glitches,
connectivity problems, and
gameplay inquiries. Assisted
players with account management,
in-game transactions, and
navigating game features to
enhance their gaming experience.
Ensured customer satisfaction by
actively listening to concerns,
empathizing with players, and
providing effective solutions in a
timely manner. Collaborated with
cross-functional teams, including
developers and quality assurance,
to escalate and resolve complex
technical issues. Maintained
accurate and detailed records of
player interactions, including issue
descriptions, troubleshooting
steps, and resolutions. Contributed
to the development of knowledge
base articles and FAQs to improve
self-service options for players.
Proactively identified and
communicated recurring technical
issues to the development team,
contributing to ongoing product
improvements and bug fixes.
Received positive feedback from
players for exceptional customer
service and technical expertise.
https://www.ptw.com/
