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Puneet Vashist

Technical Support Representative

Hisar, India
Technical Support Representative at Pole to Win
Consumer Services
Joined July 21, 2023



Native or Bilingual
Results-oriented Technical Support Representative with a passion for providing exceptional customer service and resolving complex technical issues in the dynamic world of video games. With 2 years of experience, I have honed my expertise in troubleshooting hardware and software problems, assisting players with account management and gameplay inquiries, and ensuring overall customer satisfaction. Skilled in effectively communicating with gamers of diverse backgrounds, I excel in delivering timely and accurate solutions while maintaining a positive and professional demeanor. With a deep understanding of gaming platforms and a commitment to continuous learning, I am dedicated to enhancing the player experience and contributing to the success of the gaming community.
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Pole to Win
May 2021 – Present
Technical Support Representative
Provided technical support to players through various channels (email and chat) for a very popular video game. Troubleshoot and resolved a wide range of technical issues, including software glitches, connectivity problems, and gameplay inquiries. Assisted players with account management, in-game transactions, and navigating game features to enhance their gaming experience. Ensured customer satisfaction by actively listening to concerns, empathizing with players, and providing effective solutions in a timely manner. Collaborated with cross-functional teams, including developers and quality assurance, to escalate and resolve complex technical issues. Maintained accurate and detailed records of player interactions, including issue descriptions, troubleshooting steps, and resolutions. Contributed to the development of knowledge base articles and FAQs to improve self-service options for players. Proactively identified and communicated recurring technical issues to the development team, contributing to ongoing product improvements and bug fixes. Received positive feedback from players for exceptional customer service and technical expertise.