I am a Customer Service Representative with over 3years of experience. I am purpose-driven and dedicated.
Experience
Dominion Project
Mar 2021 – Feb 2024
Remote
Customer Service Agent
Managed an average of 100 inbound calls daily, addressing customer complaints
swiftly and professionally, achieving a 95% first-call resolution rate..
Expedited ticket resolution, closing issues 30% faster than the set timeframe,
boosting customer satisfaction by 25%.
Initiated lead generation efforts, driving a 20% increase in business growth and
revenue, surpassing sales targets by 15%..
Enhanced customer retention by 27%, cultivating long-term relationships and
loyalty, with a 90% customer satisfaction rating from follow-up surveys.
