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Queen Nwoko

Customer Service Representative

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Intro
Lagos, Nigeria
Joined April 14, 2025

Skills

Languages

English
-
Fluent
About
I am a Customer Service Representative with over 3years of experience. I am purpose-driven and dedicated.
Experience
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Dominion Project
Mar 2021 – Feb 2024
Remote
Customer Service Agent
Managed an average of 100 inbound calls daily, addressing customer complaints swiftly and professionally, achieving a 95% first-call resolution rate.. Expedited ticket resolution, closing issues 30% faster than the set timeframe, boosting customer satisfaction by 25%. Initiated lead generation efforts, driving a 20% increase in business growth and revenue, surpassing sales targets by 15%.. Enhanced customer retention by 27%, cultivating long-term relationships and loyalty, with a 90% customer satisfaction rating from follow-up surveys.