Quratulain Azhar

Experience

PropDeo

Jan 2021 – Present

Pakistan

Project Manager

Its a real estate advertisement company which work on video tours of properties associated with different brokers. where my responsibilities are: *Collaborate with internal team members and external vendors of real estate as required by business demand *Interface with inside as well as outside counsel for legal review *Manage market analysis and site search activities *Provide assistance to facilities team when landlord performance issues arise and for community interactions such as Municipal hearings, permit reviews, etc. *Interface with planning & facilities teams to confirm space requirements

Blue Space Technologies

Sep 2020 – Dec 2020

Pakistan

CSR

It was a diverse organization working at different locations ,being CSR my duties were: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. - Building lasting relationships with clients and other call center team members based on trust and reliability. - Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. - Making sales or recommendations for products or services that may better suit client needs. - Adhering to all company policies and procedures.-

Education

National University of Modern Languages

Sep 2017 – Jan 2021

BBA (hons), Marketing

Skills

Languages