Rabih Rizkallah

Mideast Assistance International S.a.l

Jan 2018 – Present

Dbayeh, Lebanon

IT Coordinator

• Managing the systems' failure procedure • Managing the acquisition of new equipment procedure. • Managing the back up procedure. • Managing the IT handing over procedure. • Managing all the IT and maintenance documents. • Providing trainings on new equipments/ systems and ensuring the proper usage of these tools • Managing the training process for the IT department as per the training procedure. • Managing the recruitment process for the IT department as per the recruitment procedure. • Participating in the management review. • Ensuring the application of all the quality requirements. • Ensuring proper communication with top management and all departments to maintain suitable work environment. • Attend meeting related to business development • Guiding presentations for new customers if needed • Cabling for ethernet and telephony system • Communicating with all telephony & IT providers • Receiving, dispatching and replying to phone calls and mails within agreed time scales and according to call center procedure. • Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. • Collecting all the information needed from the beneficiary and creating files on the system. •Verifying the terms ,conditions and validity of contracts. • Sending reports to the Unit Managers when needed. • Preparing and sending the approved guarantee of payment to Service Providers/Network Providers • Setting and updating general activity reports for the related claims and contracts on a regular basis.

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