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Race Jimenez

Customer Care Specialist

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Intro
Davao City, Philippines
Studied Information Technology at Cor Jesu College
Consumer Services
Joined September 16, 2022

Skills

Languages

English
-
Native or Bilingual
About
Experienced Customer Service Representative with over 10 years of expertise supporting U.S.-based companies in various industries. Skilled in managing customer inquiries, resolving disputes, and delivering exceptional support through phone, chat, and email. Proficient in platforms like Shopify, Zendesk, Aircall, and Front, I’ve successfully handled order management, billing inquiries, and technical troubleshooting. I also have accounting experience, having created invoices for trades and maintained financial records. With a strong focus on customer satisfaction, attention to detail, and problem-solving, I thrive in fast-paced, remote work environments. Always eager to learn, I’m passionate about helping businesses grow by providing seamless and professional customer experiences. Tools & Applications that I have used in the past -Office 365 -Google suite -Netsuite -Gorgias -Sterndesk -Zoho -Shopify -Walmart -Amazon -RingCentral -VonageBusiness -Slack -Dialpad -Calendly -Stripe -Paytrace
Experience
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Audien Hearing
Jun 2024 – Mar 2025
Arizona US
Cx Associate
Provide exceptional support to customers, ensuring a seamless experience in alignment with Audien Hearing’s mission of making hearing affordable and accessible for everyone. Assist customers with product inquiries, troubleshooting, and order support, contributing to Audien’s commitment to serving over 1 million customers. Drive customer satisfaction and retention by delivering empathetic and solutions-focused service in the OTC hearing industry.
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Resplabs Medical
Aug 2021 – Apr 2022
Bellingham, Washington USA
Customer Service Representative
Answering customer service and tech support calls, sales, order placing, order tracking, email management, appointment setting, collections & AR, payments, refunds, and cancellations.
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Mac Daddy Sales and Services
Oct 2020 – May 2021
Land o' lakes, Florida USA
Customer Service Representative
Manage incoming phone calls, answer general product and service inquiries, document customer interaction, and input customer information unto their database.
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VXI Philippines
Nov 2017 – Oct 2020
Davao city, Philippines
Customer Service / Subject Matter Expert
Started off as a customer service representative answering billing questions, making sales, and retain customers. After a few years I was promoted to a support role where I would help new agents with product knowledge and tool navigation, on occasion I would be asked to manage a team of 10-15 members and do coaching, team huddles, and call listening. I create daily reports for supervisors, managers, and directors.
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TELEPERFORMANCE
Apr 2014 – Nov 2017
Davao City, Philippines
Technical Support Representative
Helping customer troubleshoot technical issues with their Internet, landline, cable, mobile service, and home security service
Education
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Cor Jesu College
Jun 2010 – Apr 2014
Bachelor, Information Technology
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