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Race Jimenez

Customer Care Specialist

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Intro
Davao City, Philippines
Studied Information Technology at Cor Jesu College
Consumer Services
Joined September 16, 2022

Skills

Languages

English
-
Native or Bilingual
About
My name is Race Jimenez and I am from the Philippines. I have over 8 years of customer service experience in tech support, billing, sales, email management, live chat, retention, collections & AR, social media management, dropshipping, eCommerce, payments, refunds, cancellations, setting up appointments, email management, order placing, order tracking, and calendar management. Tools & Applications that I have used in the past -Office 365 -Google suite -Netsuite -Zoho -Shopify -Walmart -Amazon -RingCentral -VonageBusiness -Slack -Dialpad -Calendly -Stripe -Paytrace
Experience
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Resplabs Medical
Aug 2021 – Apr 2022
Bellingham, Washington USA
Customer Service Representative
Answering customer service and tech support calls, sales, order placing, order tracking, email management, appointment setting, collections & AR, payments, refunds, and cancellations.
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Mac Daddy Sales and Services
Oct 2020 – May 2021
Land o' lakes, Florida USA
Customer Service Representative
Manage incoming phone calls, answer general product and service inquiries, document customer interaction, and input customer information unto their database.
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VXI Philippines
Nov 2017 – Oct 2020
Davao city, Philippines
Customer Service / Subject Matter Expert
Started off as a customer service representative answering billing questions, making sales, and retain customers. After a few years I was promoted to a support role where I would help new agents with product knowledge and tool navigation, on occasion I would be asked to manage a team of 10-15 members and do coaching, team huddles, and call listening. I create daily reports for supervisors, managers, and directors.
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TELEPERFORMANCE
Apr 2014 – Nov 2017
Davao City, Philippines
Technical Support Representative
Helping customer troubleshoot technical issues with their Internet, landline, cable, mobile service, and home security service
Education
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Cor Jesu College
Jun 2010 – Apr 2014
Bachelor, Information Technology
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