Rachel Giacomin

Customer Success Manager

Message

Intro

Canada

Customer Success Manager at Boardera Software Inc.

Studied Environmental Toxicology at University of Windsor

Studied Biology at Calvin University

Joined June 26, 2025

Skills

Languages

English

Native or Bilingual

About

I’m a customer-focused problem solver with over a decade of experience helping clients and students succeed across various industries. I enjoy creating clear processes, useful documentation, and thoughtful support that makes a real difference. I'm adaptable, curious, collaborative, and creative. Above all, I care about making things work better for people, for products, and for the organizations behind them.

Experience

Boardera Software Inc.

Nov 2022 – Present

Kitchener, ON, Canada (Remote)

Customer Success Manager

I help onboard customers, collect customer feedback, and ensure that customers have a positive experience using Boardera's software.

Kabam Inc.

Sep 2022 – Nov 2022

Charlottetown, PEI, Canada (Remote)

Player Support Agent

Voice with Rachel Giacomin

Jul 2019 – Sep 2022

Sarnia, ON, Canada

Voice Instructor / Company Founder

Industrial Web Apps

Jul 2017 – Jul 2019

Sarnia, ON, Canada

Software Deployment Specialist

Pollutech Enviroquatics Ltd.

Sep 2014 – Jul 2017

Sarnia, ON, Canada

QA/QC Manager

Education

University of Windsor

Sep 2011 – Sep 2014

Master of Science, Environmental Toxicology

Calvin University

Sep 2007 – May 2011

Bachelor of Science, Biology