Rafael Pereira

Message

Intro

Rio de Janeiro, Brazil

Studied at University Hélio Alonso

Joined November 10, 2020

Skills

Languages

Portuguese

Native or Bilingual

English

Fluent

About

Professional self-motivated with 7+ years of experience working in remote projects from home, such as copywriting, translation, transcription, customer service and sales. Creative and result oriented professional, with a mindset for excellence. Looking to obtain a challenging and rewarding position that will provide positive growth utilizing my extensive skills and experience.

Experience

Learnbase

Oct 2023 – Jun 2024

Support Team Leadership

- Work together with the company’s CEO supporting his various commercial partners.

Truvalia

Apr 2016 – Jun 2024

Copywriter

- Write and correct original articles, ensuring that the company's high standards were always fully met.

WeLocalize

May 2021 – Nov 2023

Ads Quality Rater

- Evaluate and provide feedback on the quality of online advertisements provided by the client.

Woflow

Aug 2021 – Dec 2022

Brazil

Quality Assurance Specialist

Responsible for reviewing other freelancers completed work to review for accuracy and adherence to the policies and standards for transcription of the company.

ModSquad

Sep 2020 – Mar 2021

ModContractor

- Answer tickets through Zendesk fixing players issues.

Small projects

Jan 2019 – Aug 2019

Data Entry

- Compile, prioritize, sort and process customers orders into local database. - Produce monthly reports using Excel spreadsheet functions. - Complete all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality.

StarOfService

Nov 2017 – Oct 2018

Customer Service Agent

- Listen and respond in all interactions with customers to establish rapport while perform a full range of customer service and technical support functions. - Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension. - Work with tech department to troubleshoot and resolve problems.

iSoftStone

Sep 2015 – Mar 2017

Transcriptionist

- Transcription and codification of technical terms, improving the speech recognition feature.

Education

University Hélio Alonso

Jan 2006 – Dec 2010

Marketing