Raffaele Guerrera, Sales Representive/Customer success specialist

About

An experienced and highly skilled Hospitality and Travel & Tourism professional, seeking challenges and opportunities to broaden existing skills and competence in this industry. A proven, clear and confident communicator - able to deal with clients and stakeholders at all levels. An experienced and skilled manager, able to effectively manage his workload and can be relied on to identify, manage and nurture talent within his team. Deals effectively and comfortably with high pressure environments –particularly working to tight and immoveable deadlines .Equally comfortable working in a team or independently, as required. Extensive experience of working at all levels within the travel and tourism business, including strategic, operational delivery and financial management. Highly motivated, confident and trustworthy - seeking new challenges and career progression with dynamic and innovative organizations that are able to fully exploit and build on his skills, experiences, and maximize his potential

Experience

Grand hotel Pianeta Maratea

May 2021 – Present

Maratea, Italy

Front line and back office

• Frontline receptionist handling multiple functions including customer queries administrative tasks and information monitoring. • Over one year experience running a busy reception area and successfully interacting with a diverse and demanding group of people. An excellent track record of efficiency and effectiveness in managing communications and customer relationships. • Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient and effective reception service.

TUI Group

Oct 2018 – Mar 2021

Punta Cana, Dominican Republic

Holiday Rep, Customer service Manager.

• Selling and organizing excursions and other activities. • Handling clients issues such as problems with rooms, lost luggage or passport, health problems, allegations of theft or other crimes, injuries or even death. • Use empowerment to resolve guests’ complaints within 24 hours. • Dealing with unforeseen non client problem such as Flights delays, strikes or weather conditions. • Establishing and maintaining relationships with local hoteliers, excursion agents and travel companies

Sunwing Travel Group

Nov 2014 – Oct 2018

Punta Cana, Dominicam Republic

Senior Sales Representative

• Resolving customers’ complaints by identifying problems, developing solutions, preparing reports, making recommendation to management. • Keeps management informed by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly sales analyses. • Contributes to team effort by accomplishing related results as needed.

Education

Technical Institute for Tourism

Sep 1993 – Jul 1998

Travel and Tourism

Raffaele Guerrera

Sales Representive/Customer success specialist

Skills

Languages