I am a customer-centric professional with keen attention to detail, effective communication, and well developed problem-solving skills. In a chat or call with a client, I make a difference by helping them in a clear and empathetic manner. I pride myself on being a fast learner, easy to train, and always ready to provide professional and seamless customer service at every opportunity.
Experience
Bank BJB Bekasi branch
Oct 2023 – Jan 2024
Jl. Ir. H. Juanda No. 177, Margahayu, South Bekasi District, Bekasi City, West Java 17113, Indonesia
Customer Service Internship
Working as a customer service representative allowed me to hone my abilities in answering questions from customers, addressing grievances, and guaranteeing a satisfying customer experience through a variety of channels. I had to help customers with their needs, communicate with them in a clear and sympathetic manner, and remain professional under duress. I always concentrated on establishing trust, finding effective solutions to issues, and, whenever feasible, assisting in the enhancement of service procedures. I improved my multitasking, priority-setting, and customer-focused skills in a fast-paced setting thanks to this position.
