I would describe my work ethic as reliable and consistent. I enjoy my work and find it easy to stay motivated and productive. I guess I’m fortunate, but I’ve never struggled with motivation or work ethic, and I consider it to be one of my strengths.
Experience
maximus canada
Dec 2021 – May 2022
Vancouver, BC
customer service representative
Responding to all Requests received from Citizens in a courteous and timely manner. Experience in data analysis using “Salesforce Lightning Platform”. Identifying potential duplicate profiles of the citizens and data analysis Reviewing the Knowledge Base for the appropriate response to requests.
Worked in Speculation Vacancy Tax Queue to the citizens.
Accessing and reviewing publicly available British Columbian government websites to determine and provide the appropriate response to citizens Transferring requests to the appropriate resources at a provincial ministry where the nature of the Request requires information not available to the Service Provider or constitutes Complex Services
Understanding and complying with MAXIMUS Canada legislated and client policies and work procedures accurately
Managing interactions with callers, clients, and colleagues respectfully, collaboratively, and professionally to contribute to a harmonious, productive work environment
