I am thrilled about the possibility of of being part of your vibrant team. My professional journey
has been diverse, from leading client services at Flipkart to playing a pivotal role at Myntra for
online brand store projects. At NestAway Technologies, I excelled in customer service and
operations, driving revenue and delivering solutions.
I am genuinely passionate about making a significant impact within a vibrant organization. With my
solid expertise in MS Office, particularly advanced skills in MS Excel and PowerPoint, I bring
efficiency, target achievement, and a drive for learning to the table. My knack for computer
applications and deep understanding of Python (Pandas) enables me to create reports efficiently.
I'm eager to grow personally while adding value to the company’s future.
I hold a Bachelor's in Electrical, Electronic, and Communications Engineering and continuously
enhance my skill set. Proficient in Microsoft Office, Python (Pandas), customer service, leadership,
and operations management, I aim for excellence in all I do.
I'm not your regular electrical engineer; I'm someone who finds joy in pushing boundaries. The
'Extra Mile Award' from Decathlon and 'Employee of the Month' at NestAway were few of my
accolades.
I'm looking forward to discussing how my skills align with your team's goals and objectives.
Thank you for considering my application. I
Experience
Ekart
Nov 2020 – Present
Bangalore
Lead
Worked on Analytic for current trends and the performance.
Efficiently handle day-to-day escalations, such as delivery issues,
wrong product incidents, POD requests, and pickups.
Monitor and report SLA breaches, origin delays, TAT breaches, NDR
escalations, and ticket escalations.
Prepare metrics and conduct RCA for Conversion, FAC, and NDR
conversion for client reviews.
Possess extensive operational knowledge in the Logistics/Ecommerce/Couriers/Retail/FMCG/FMCD industry.
Extensive operational knowledge in Logistics, E-commerce, and Retail
industries, including product setup and optimization
Monitored SLA breaches, origin delays, and conducted RCA for client
reviews, contributing to enhanced operations.
Provided regular updates to clients via NDR reports for Last Mile
shipments, efficiently handling daily escalations.