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Raina Washington

Administrative Assistant

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Intro
Las Vegas, United States
Joined July 6, 2025

Skills

Languages

English
-
Native or Bilingual
About
I am a hard-worker with a go getter spirit. I thrive in environments where I can assistant my teammates by being the best worker I can. I am very organized and always double check my work to ensure consistent accuracy. I have a track record of adhering to all policies and procedures at every job I have worked. I am interested in using my already stellar administrative skills, while also learning any new skills to improve my work for the company.
Experience
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Truist
Jul 2021 – Jul 2023
Remote
Wealth and Premier Servicing Specialist
Provide prestigious, and personalized assistance to all clients by building rapport and providing resolutions on the first contact (phone, email, chat, etc). • Uncover opportunities that provide resolutions for clients expressed and unexpressed needs. • Adhere to all policies, procedures and regulations to protect clients as well as the bank from any possible risks. • Assisting with numerous projects with little to no supervision and exceeding the needs of the company while doing so.
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Transformco
Jun 2020 – Jun 2021
Remote
Assistant Training Manager
Facilitating classes and ensuring comprehension throughout the class of trainees. Successfully assist with providing clearance for the necessary systems. • Creating schedules using Verint, and adjusting times when needed. Approving Vacations based on the projected business needs of the day. • Coaching agents on customer interactions through AWS and Chat Systems, always providing strategies to improve customer satisfaction. Forwarded the coaching results to respective managers as well. • Facilitating meetings to disclose research on trends noticed within coaching, and providing options for resolutions to prevent any issues from continuing to arise.
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Transformco
Jun 2019 – Jun 2020
Orlando, FL
Administrative Assistant
Setting appointments to interview with new applicants. • Send emails to applicants regarding extra documents that are needed, and providing information regarding the Job Offer and Orientation. • Working with management to ensure the termination process is seamless, for example, sitting in as a witness, removing employee from all the systems and ensuring final check is processed correctly. • Frequently reviewed the guidelines for Onboarding new employees to ensure all information is accurately updated when policies have changed.