I am a hard-worker with a go getter spirit. I thrive in environments where I can assistant my teammates by being the best worker I can. I am very organized and always double check my work to ensure consistent accuracy. I have a track record of adhering to all policies and procedures at every job I have worked. I am interested in using my already stellar administrative skills, while also learning any new skills to improve my work for the company.
Experience
Truist
Jul 2021 – Jul 2023
Remote
Wealth and Premier Servicing Specialist
Provide prestigious, and personalized assistance to all clients by building
rapport and providing resolutions on the first contact (phone, email, chat,
etc).
• Uncover opportunities that provide resolutions for clients expressed and
unexpressed needs.
• Adhere to all policies, procedures and regulations to protect clients as well
as the bank from any possible risks.
• Assisting with numerous projects with little to no supervision and
exceeding the needs of the company while doing so.
Transformco
Jun 2020 – Jun 2021
Remote
Assistant Training Manager
Facilitating classes and ensuring comprehension throughout the class of
trainees. Successfully assist with providing clearance for the necessary
systems.
• Creating schedules using Verint, and adjusting times when needed.
Approving Vacations based on the projected business needs of the day.
• Coaching agents on customer interactions through AWS and Chat
Systems, always providing strategies to improve customer satisfaction.
Forwarded the coaching results to respective managers as well.
• Facilitating meetings to disclose research on trends noticed within
coaching, and providing options for resolutions to prevent any issues from
continuing to arise.
Transformco
Jun 2019 – Jun 2020
Orlando, FL
Administrative Assistant
Setting appointments to interview with new applicants.
• Send emails to applicants regarding extra documents that are needed,
and providing information regarding the Job Offer and Orientation.
• Working with management to ensure the termination process is
seamless, for example, sitting in as a witness, removing employee from
all the systems and ensuring final check is processed correctly.
• Frequently reviewed the guidelines for Onboarding new employees to
ensure all information is accurately updated when policies have changed.
