rajat chauhan, Product Specialist/Marketer & Business Development Lead

Carelan Healthcare

Feb 2022 – Nov 2022

Gurgaon

City- GM, Business Development & Operations

Role: Business Development- Commercial Aspects  Day to day city level operations as well new city launch and scaling it to next level. This includes identifying & onboarding new hospitals, customer mapping & acquisition strategies across different specialties, identifying existing competitive landscape in both online and offline market for various specialties, building Pitch/Value propositions for the BD team, maintaining positive relationship to ensure future leads and business from both hospitals & surgeons, negotiating on existing and new customer contracts for better hospital takeaway  Revenue management, weekly, biweekly meetings as per business projections with internal teams.  Execution of Seamless Patient surgical journey by liasoning with various internal team (Operations, Central, BD, Hospital onboarding & Finance) - Liaison with multiple stakeholders to execute daily operations/tasks.  Oversee the overall category performance city-wise and category wise across different specialties (General Surgery, Gynecology, Orthopedics, ENT)  Developed and incorporated new operation metrics to measure process efficiency for a better customer experience. This includes meeting potential customers for open feedbacks on existing patient journey, customer payment cycles, partnering with hospital teams.  Discovered & executed newer business growth avenues for lead generation including hospitals, surgeon, general physicians and diagnostics onboardings/referrals. Role: People Management  Hiring & built teams across different verticals including BD, Operations, Interns, HR with an open communication culture.  Setting clear team goals, delegate task and deadlines.  Overseeing day to day operations and challenges & resolve any issues or conflicts across cross functional teams.  Identifying BD training needs, sales talk tracks & tools for better customer acquisitions.

rajat chauhan

Product Specialist/Marketer & Business Development Lead

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