As an experienced data analyst, I have a proven track record of using data to improve business performance and customer experience. I have successfully diagnosed and resolved technical problems, ensuring smooth operations. I have a knack for transforming diverse data formats into desired formats for analysis using Excel. I have been responsible for preparing comprehensive annual reports on assigned channels, covering changes, updates, and deactivations. My projects have focused on analyzing sales trends, product popularity, shipment patterns, and profitability of specific items within a business, providing actionable insights to optimize various business strategies.
Experience
Support Engineer
Oct 2022 – Aug 2023
Mumbai
Intellect Infotrade Pvt Ltd
Experienced in providing top-notch technical support to clients via phone,
emails and ticketing systems.
Coordination with the development team and the client team regarding the
issue or the requirements.
Proficient in analyzing and resolving technical problems promptly, ensuring
smooth operations.
Transformed a significant business development excel report to Power BI
dashboard which can now be used in more user friendly manner.
Maintaining comprehensive technical documentation that is accessible to
both clients and internal teams, guaranteeing seamless processes.
Prioritizing client issues based on their impact, efficiently escalating critical
matters for resolution.
Skillfully collect client feedback, relay suggestions for product
enhancements, and offer valuable insights.
Adept in assisting with product installation, configuration, and conducting
informative training sessions. Proficiently analyzing and providing effective
solutions to client's database-related issues.
Neilsen
Jun 2021 – Oct 2022
Mumbai
Schedule Editor - Analyst
Experienced in meticulously validating channel data and uploaded
information to ensure accuracy and completeness.
Proficient in transforming diverse data formats into the desired format for
analysis with the help of Excel and VBA macro Skills.
Skilled in conducting in-depth Data Analysis and efficient Data cleaning and
Data Management, as well as overseeing Content Management tasks.
Well-versed in handling internal and external email communications.
Proficient in preparing comprehensive annual reports on assigned channels,
covering changes, updates, and deactivations, and presenting these reports
to Reporting Managers, Management Level, and colleagues.
Mahindra Integrated Business Solution
Aug 2019 – Mar 2021
Mumbai
MIS Executive
Preparing MIS Reports on daily and monthly basis.
Coordinating with the warehouse team and MIS Team.
Extracting Data from Database with the help of SQL queries and performing
Data Cleaning and Data preparation techniques to generate reports.
Performed in-depth analysis to derive insights from sales reports data that
drive key business decisions.
Utilize advanced Excel skills to design and maintain Management
Information Systems (MIS), providing key performance indicators (KPIs) and
data visualizations for effective monitoring and Data analysis.
Performed administrative support duties such as handling phone calls,
scheduling meetings, maintaining files.
