Rama Al-Erksusi

Digital Marketing and Marketing Communications graduate | Customer Support Specialist | Member of Save The Children International

Message

Intro

Moscow , Russia

Studied Digital Marketing and Marketing Communications at Higher School of Economics

Consumer Services

linkedin.com/mwlite/in/rama-al-erksusi-748907217

Joined August 9, 2022

Skills

Languages

English

Fluent

Arabic

Native or Bilingual

Russian

Intermediate

About

I’m a Masters graduate in Digital Marketing and Marketing Communications | A customer support specialist with over 2 years of experience

Experience

Fridge No More

Jun 2021 – May 2022

Remote position

Customer Support Specialist

-Maintained live chat with customers to help resolve their issues via Intercom -Inactive customers follow-ups -Processed refunds via Stripe -Assessed the quality of the service and provided feedback for improvement -Maintained a 95% rate of customer satisfaction and a first reply rate of 1 minute -Communicated with 30+ stores addressing 50+ requests on a daily basis via Slack and Cloudfridge

Bershka

Jan 2019 – May 2020

Remote position

Email Support Executive

-Provided assistance for the company's customers via email -Promoted new arrivals -Wrote weekly reports to my supervisor

Your Shopping Planet

Aug 2018 – Feb 2019

Freelancer (Online Seller)

-Photographed and wrote descriptions of the items -Calculated total purchase amounts, taxes, and shipping price -Priced the items -Processed payments -Shipped orders -Interacted with customers for several inquiries

Education

Higher School of Economics

Jan 2020 – Jul 2022

Masters , Digital Marketing and Marketing Communications