I am great at providing excellent Customer Service, Tying and multi-tasking. My long-term experience within this industry has taught me how to meet and exceed a customer’s expectations.
Professionalism and consistency are my key goals in all my work tasks. I have displayed this trait in all areas of my life. I am always punctual and willing to go the extra mile to get the job done. My different job positions, volunteering roles, and my studies have proven this to be accurate. I have worked as a Customer Service Representative (Technical Support Agent) for over the past five years. I am always proactive, and this is why I would be an additional plus to your organization.
I've worked as an ecommerce Customer Service Representative/ Technical Support Agent for three years with Amazon. My tasks included the following:
• Assisting customers with issues surrounding Amazon orders which may be: tracking orders, where is my stuff, return and/or refunds also adding reviews.
• Assisting customers with technical issues or queries regarding Amazon Devices and/or services
My task and workload varied from day to day, but I was and always will be up for a challenge. I've used a number of online tools and other software programs for this particular job, such as Microsoft Excel, Office, and Word.
I learn quickly, and adjusting to any campaign will be no issue.
Experience
Sutherland Global Services
Sep 2018 – Mar 2022
Jamaica
Consultant
● Handles customer calls and responds to queries about products and services.
● Worked to address all customer concerns in a timely and effective manner.
● Handles large volume of calls on a day to day basis with a sense of calm and good work
ethic.
● Resolving and skillfully handling disgruntled customers.
Hindujah Global Solutions
Oct 2016 – Sep 2018
Jamaica
Brand Advocate
● Providing customer with financial information which includes account balances, loan
information, credit card activation and restrictions and other card related queries
● Troubleshooting with customers via internet and corporate banking
● Assisting customers with activating and removing RSA tokens from their online banking
platform, password resets and sign up
● Introducing customers to various product and services offered by the company
