Randall Clayton, Using my customer service and communication skills to help people through their day with a little help.

Itwal Distribution Center

Jan 2022 – Aug 2022

Mississaugua, Ontario, Canada

Warehouse supervisor

• Supervise and lead a team of 50 employees, communicating effectively with union members, management, and other departments to safely meet all customer service requirements. • Optimize the use of warehouse management software and hardware, for tasks such as shipping, receiving, picking, and replenishment. • Supervise shift allocations and ensure the efficiency of warehouse staff. • Manage labor resources against volume demand. • Maintain positive labor relations, and promote positive communication through team meetings and management of staff. • Showed excellent verbal and written English communication skills and strong customer service abilities. • Used a hands-on approach to warehouse supervision by leading by example, exercising motivational abilities, and effective team-building skills. • Able to effectively manage time, resolve crises, and make decisions. • Competent computer skills in MS Office and warehouse management systems. • Trained, and led a team of forklift drivers to complete and load shipments and planned and led deliveries • Performed active spreadsheets monitoring KPIs and corrected and coached teams on their performances.

Jetrich Small world

May 2020 – May 2021

Mississaugua, Ontario

Warehouse supervisor

• Daily drive 55 temporary/permanent personnel performances by appraising job results, counseling needed improvements and disciplining substandard conduct in multiple warehouse locations • Promote safety policies and practices among personnel and created new SOP enforcing appropriate handling, and use of equipment and products. • •Removed production constraints to improve efficiencies and enhance productivity. •Resolved production and quality issues.

Conair Distribution

Jan 2015 – Dec 2019

Brampton, Ontarion Canada

Warehouse Production Supervisor

• Supervised a dynamic 30-member team operation, working multiple productive and supportive functions by training, motivating, coaching, and developing the team to achieve and exceed service and facility goals to support our customer’s needs. • Completed daily operations on time and maintained high standards of accuracy using automated WMS, RF scanning • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety. • Tracked production and quality control systems to proactively identify and correct deficiencies.

Randall Clayton

Using my customer service and communication skills to help people through their day with a little help.

Skills