Randeene Mirander, Virtual assistant/Customer support

About

I am a customer service/Sales expert with 3 years of experience. I had played multiple roles withing the BPO sector which had groomed me in to becoming an expert within this field. I posses excellent time management skills even while working with an high call volume, the flexibility to work with multiple personalities to achieve or desired target to provide exceptional service or information.

Experience

Ring

Nov 2020 – May 2022

Jamaica

Technical Support Agent

As a technical support agent I was responsible for accepting inbound calls to assist customers with setting up smart lights, cameras, locks as well as providing customers with step by step troubleshooting instructions to resolve devices issues or malfunction.

Amazon Customer Care

Sep 2019 – Oct 2020

Jamaica

Agent, Team Lead

As an agent my key responsibility included, accepting inbound calls to resolve customers concern of issues which arise during the purchase to delivery process, such as track shipment, cancel orders, add or cancel subscription as well as contacting sellers on customers behalf. After being promoted to a team lead my responsibilities consisted managing and grading call qualities of agents on my team as well as accepting requests for supervisor.

Education

Northern Caribbean University

Aug 2017 – May 2019

Asc. Social Work, Behavioral Science

Hecoin

Mar 2015 – May 2015

Customer service

Randeene Mirander

Virtual assistant/Customer support

Skills

Languages