As an experienced professional, I am highly proficient in managing customer and patient calls while ensuring HIPAA compliance in handling medical information and insurance-related tasks. In addition to my healthcare experience, I have also honed my skills in Sales and Marketing, with expertise in selling products and services, managing client relations, ensuring quality assurance, and providing CX training. My skill sets include strong written and verbal communication, problem-solving, and creating healthy working relationships. I am adept at maintaining a creative atmosphere and thrive in a friendly work environment.
Experience
EDGE
Jan 2021 – Jan 2023
Senior Health Associate - Client Relations
Proficient in managing scheduling for new and returning patients for a US-based doctor, utilizing eClinicalWorks and coordinating clinic schedules with a high degree of accuracy.
Demonstrated ability to fax clinical notes to healthcare providers and communicate effectively with insurance companies for patient verifications.
Experience in creating SuperBills and accurately managing healthcare data, inputting all relevant files, documents, personal, and medical information of each patient in accordance with HIPAA guidelines.
Skilled in managing patient communication, including incoming and outbound calls to follow up on appointments and checking voicemail messages in a timely manner.
