CUSTOMER SERVICE SPECIALIST 5 YEARS
To leverage my exceptional communication skills, problem-solving abilities, and customer-focused mindset
in a challenging customer service role. I am passionate about providing excellent service and exceeding
customer expectations, and I am eager to use my experience to help drive customer satisfaction and loyalty
for the organization. My goal is to continually develop and refine my skills in order to become a trusted and
valued member of the team, and to contribute to the success and growth of the organization
Experience
cars24 service pvt ltd
Aug 2017 – Apr 2023
remote
CUSTOMER SERVICE SPECIALIST Cars24 SERVICE PVT LTD
Responding to customer inquiries and resolving issues in a timely and professional manner.
Documenting customer interactions and keeping accurate records of customer interactions.
Providing product and service information to customers and addressing any concerns they may
have.
Working closely with other departments within the company to resolve customer issues.
Developing and maintaining positive relationships with customers.
Identifying trends in customer issues and providing feedback to improve products and services.
Overall, a Customer Service Specialist plays a critical role in ensuring that customers have a
positive experience with a business and remain loyal to the brand
Answering phone calls and responding to emails from customers,
Providing information about products or services offered by the company
Resolving customer complaints and concerns in a timely and efficient manner Processing orders
and returns
Updating customer accounts and records
Collaborating with other departments within the company to address customer needs and issues
Maintaining a positive and professional demeanor when interacting with customers
