Rauha Shekupakela, Customer care specialist / Content moderator / Teacher

About

I am an experienced English teacher, who holds a Bachelors in International Business and an MBA in Project Management. Looking for a suitable role in customer care, hospitality , teaching, content moderation etc.

Experience

Dundee Precious Metals

Jun 2023 – Jul 2023

Namibia

Admin

• Collaborated with the team to update and enhance training materials, ensuring their relevance and effectiveness for the organization's needs. • revamping training modules, leveraging expertise to enhance content, format, and overall user experience. • Assisted in the creation and improvement of assessments, including quizzes, tests, and evaluations, to measure trainees' knowledge and skills accurately. • Provided administrative assistance, including data entry, filing etc.

CONCENTRIX

Apr 2022 – Mar 2023

Malaysia

Content moderator

• Analyzing client data and implementing the stipulated policies. • Managing and safeguarding content effectively on digital platforms. • Responding to user inquiries with high quality, speed, empathy, and accuracy. • Understanding and remaining up-to-date with client policies and guidelines. • Resolving inquiries according to defined policies and procedures. • Fulfilling base productivity and quality requirements. • Used content management system to analyze user engagement and website traffic metrics.

Nauka Języków Obcych Agnieszka Stasick,

Feb 2018 – Jun 2022

Poland

English Teacher

• Administered weekly self-created lessons involving reading, writing, grammar and critical-thinking skills. • Facilitated English language acquisition through reading of numerous texts and videos of various genres appropriate for the age and development level of each student. • Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts. • Used pre-written curriculum to teach students English via remote video conferencing. • Teach Business English to students preparing for Harvard Business School.

Education

Limkokwing University of Creative Technology

Jul 2019 – Aug 2021

MBA IN PROJECT MANAGEMENT, BUSINESS

Limkokwing University of Creative Technology

Jun 2017 – Jun 2019

INTERNATIONAL BUSINESS, BUSINESS

Rauha Shekupakela

Customer care specialist / Content moderator / Teacher

Skills

Languages