RAUL GUTIERREZ

Senior sales and customer service representative

Message

Intro

Santo Domingo Este, Dominican Republic

Studied at Harrisonburg High school

Retail

Joined November 8, 2022

Skills

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

About

I’ve been working in sales and customer service for over 15 years, love to build rapport with customers and offer them solutions with products or services

Experience

Great Virtual Works

Feb 2017 – Aug 2019

Florida

Home Inbound Sales Rep

Receive calls from customers who watch a infomercial with Larry King promoting an anti inflammatory they call in wanting to know more info I ask discovery questions in regards to pain and match benefits of the product to customers needs

Nearshore Call Center

Sep 2012 – Apr 2016

Santo Domingo, Dominican Republic

AT&T Uverse Operations Manager

I was responsible for the day to day performance of 160+ agents and improved call center operations and procedures by monitoring performance and following up on action plans and identified and resolved problems. Created and launched new promotions and incentives programs. Recruited, selected, oriented, trained, assigned, coached and disciplined employees.

Acs call center

Jul 2010 – Aug 2012

Santo Domingo, Dominican Republic

Sprint Tech Support Supervisor

I had a team of 15 reps and we provided tech support to customers who had issues with their smartphones, asked discovery questions to determine if it was a network or device issue, followed recommended steps to resolve customers issue had to monitor agents to make sure they were upselling

Education

Harrisonburg High school

Aug 2000 – Jun 2004

Diploma