I've been in a BPO industry for over 10 years and a dedicated professional with astrong background in ISP troubleshooting, technicaldispatching, and exceptional customer service as a TechnicalSupport Representative skilled in email & chat support and Appointment settings.
Experience
WEALTHY LEADS
Jan 2024 – Jan 2025
Remote
APEX BOT B2B COACH / BOT SETTER /FREELANCE VA
My expertise in these areas includes comprehensive market
research and risk management techniques. Adept at decision
making and accurate forecast. I efficiently provide high quality
support, resolving issues and creating multiple trading bot. I consistently ensure my commitment and expertise demonstrate to deliver customer satisfaction.
FREELANCER VA
Jun 2023 – Jul 2024
Remote
APPOINTMENT SETTER / LOANOFFICER (LO)
In this role, my responsibility is to generate leads for contactusing clients preferred tool, data entry using googlespreadsheet and to reach out potential clients through callsto generate new business opportunities by setting upappointments with potential clients.
As a Food Equipment Industry Technician Dispatcher and Customer Service Associate, I efficiently managed technician
dispatches while providing exceptional customer support. I also
contributed to data accuracy by meticulously tracking Average Handling Time and utilizing Excel pivot tables, and actively engaged in proactive outreach for parts and equipment trackingthrough outbound callbacks.
SUTHERLAND GLOBAL SERVICES INC.
Aug 2016 – Aug 2019
Clark Pampanga
ACCOUNT ASSOCIATE AND CONSULTANT
In my previous roles as an ISP Troubleshooter and Technician
Dispatcher, I excelled in providing top-tier technical support,
resolving complex issues efficiently, and dispatching field
technicians with precision. As a versatile Customer Service
Representative with experience in email, chat, and telephone
support, I consistently ensured a seamless customer experience,
while my proactive outbound callbacks and follow-ups
demonstrated my commitment to delivering comprehensiveclient satisfaction.