Raymond Manapat, Appointment Setter

About

I've been in a BPO industry for over 10 years and a dedicated professional with astrong background in ISP troubleshooting, technicaldispatching, and exceptional customer service as a TechnicalSupport Representative skilled in email & chat support and Appointment settings.

Experience

WEALTHY LEADS

Jan 2024 – Jan 2025

Remote

APEX BOT B2B COACH / BOT SETTER /FREELANCE VA

My expertise in these areas includes comprehensive market research and risk management techniques. Adept at decision making and accurate forecast. I efficiently provide high quality support, resolving issues and creating multiple trading bot. I consistently ensure my commitment and expertise demonstrate to deliver customer satisfaction.

FREELANCER VA

Jun 2023 – Jul 2024

Remote

APPOINTMENT SETTER / LOANOFFICER (LO)

In this role, my responsibility is to generate leads for contactusing clients preferred tool, data entry using googlespreadsheet and to reach out potential clients through callsto generate new business opportunities by setting upappointments with potential clients.

ORIGO BPO INC.

Oct 2019 – Jun 2023

Clark Pampanga

B2B TECHNICIAN (Hybrid)DISPATCHER /APPOINTMENT SCHEDULER

As a Food Equipment Industry Technician Dispatcher and Customer Service Associate, I efficiently managed technician dispatches while providing exceptional customer support. I also contributed to data accuracy by meticulously tracking Average Handling Time and utilizing Excel pivot tables, and actively engaged in proactive outreach for parts and equipment trackingthrough outbound callbacks.

SUTHERLAND GLOBAL SERVICES INC.

Aug 2016 – Aug 2019

Clark Pampanga

ACCOUNT ASSOCIATE AND CONSULTANT

In my previous roles as an ISP Troubleshooter and Technician Dispatcher, I excelled in providing top-tier technical support, resolving complex issues efficiently, and dispatching field technicians with precision. As a versatile Customer Service Representative with experience in email, chat, and telephone support, I consistently ensured a seamless customer experience, while my proactive outbound callbacks and follow-ups demonstrated my commitment to delivering comprehensiveclient satisfaction.

Education

Mabalacat National High School

Apr 2006 – Apr 2010

High School Graduate

Raymond Manapat

Appointment Setter

Skills

Languages