I am an experienced Customer Support and Technical Support manager with 15 years of experience. I have trained large groups and teams in support and technical diagnostics. I have experience in Windows Operating systems, AD, desktop support, network and security best practices.
Experience
Jaireh Information Technology Services
Mar 2020 – Nov 2022
Panama City Beach
CIO
Responsible for training, setup and management of new call center (Contract)
Diverse Computing Inc.
Jul 2008 – Jul 2019
Tallahassee, Fl
Customer Support Manager/Network Manager
Train, manage and support customer service personnel on SaaS software and Cisco network devices. Installed and managed VOIP system for company.