Raymond Ian Pestaño

Analyst

Message

Intro

Bacolod City, Philippines

Customer Service Specialist (CSV) at All Filters, LLC

Studied at Carlos Hilado Memorial State College

Studied at La Consolacion College Bacolod

Joined April 2, 2025

Skills

Languages

English

Native or Bilingual

About

I have a decade worth of experience initially starting as a chat support agent prior to transitioning in a support role as a transaction monitoring evaluator for the next 9 years. Currently I am a customer service specialist supporting customer over the phone as well as chat and email which includes troubleshooting, returns/exchanges, refunds and inbound sales.

Experience

All Filters, LLC

Jun 2024 – Present

Woods Cross, UT

Customer Service Specialist (CSV)

Provide prompt and professional assistance via voice, chat, and email channel. Assist customers with order entry and processing. Troubleshoot and resolve filter-related issues.

Concentrix

Dec 2022 – Apr 2024

Bacolod

Supervisor, Quality

Supported local airline program and its multiple lines of business (Voice, Chat, Email). Initiated projects & initiatives to help improve KPIs and deliver Process Improvement.

Concentrix

Feb 2016 – Aug 2020

Bacolod

Senior Quality Evaluator

Certified Master Quality Evaluator for Retail Program Managed Quality Evaluators while performing QA responsibilities Q1 2022 Top Resource Unit for Quality Conducts Quality assurance tasks such as transaction monitoring on customer contacts. Supported Offshore Telco program conducting calibrations with client and team leaders, conduct RCA and DDA projects. Q1 2020 & Q4 2017 Top Resource Unit for Quality

Education

Carlos Hilado Memorial State College

Jul 2017 – Mar 2018

Teacher Certificate Program

La Consolacion College Bacolod

Jun 2010 – Oct 2013

BS in Hospitality Management