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Raza Muhammad

Technical Support | Customer Support | IT | Servers & Storage|

Islamabad, Pakistan
Technical Support Engineer at Medvidi
Studied Computer Science | Information technology | at Virtual University of Pakistan
Joined July 21, 2023



6+ years of Experience in IT with extensive hands-on experience in |IBM, HP, Dell, Blade Chassis Servers, NetApp, IBM, Dell, HP storage | Networking troubleshooting and repair. Provided support for technical issues: Server, hardware Networks, Unifi AP, Cisco Switches, Operating systems Active directory, Network printers, and scanners. Performed testing and problem analysis for server, desktop, and IT infrastructure.
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Aug 2023 – Present
Technical Support Engineer
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Prima Systems
Mar 2023 – Aug 2023
IT Technical Support L1
• Providing IT Support to US Clients. • Technical support for MAC and Microsoft OS/products, Apple mobile phones and tablets, Surface, networking, and desktop issues. • Skilled in troubleshooting, problem-solving, and effective communication to manage caller's issues through investigation, research, replication, testing, and timely resolution. • ITSM creating tickets with Service Now.
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Nov 2022 – Feb 2023
IT Technical Support (Data Center)
• Maintaining and repairing data center equipment of over 50+ Nodes. • Installing and configuring new hardware equipment (servers, storage devices, network switches, etc.) • Maintaining accurate inventory and documentation of hardware equipment. • Virtual Infrastructure |VMware vSphere|& on-primes cloud infrastructure.
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Riz Consulting
Nov 2019 – Nov 2022
IT Technical Support Officer
• Technical Lead across the facility of 1166 (National Health Helpline) • IT Support for over 100 workstations and Hardware Management of data centers, which includes Dell Servers, firewalls, Cisco Switches, UPS, and Power Infrastructure. • Set up Video Conferencing (IP-based, Skype for business, Web-based Apps). • Access control/Attendance Management system
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Unique Systems
May 2016 – Oct 2019
IT Technical Support (Servers & Storage)
• Provide hardware support for servers and storage devices in the data center. • Troubleshoot hardware issues and resolve incidents as per SLA 24/7 Support. • Install and decommission Servers, Storage, and Networking devices in the Data center. • Maintain hardware inventory and documentation in company stock. • 24/7 SLA support for over 30+ clients.
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Virtual University of Pakistan
Mar 2013 – Sep 2017
Computer Science , Computer Science | Information technology |