Raza Muhammad

Technical Support | Customer Support | IT | Servers & Storage|

Message

Intro

Islamabad, Pakistan

Technical Support Engineer at Medvidi

Studied Computer Science | Information technology | at Virtual University of Pakistan

Joined July 21, 2023

Skills

Languages

English

Fluent

About

6+ years of Experience in IT with extensive hands-on experience in |IBM, HP, Dell, Blade Chassis Servers, NetApp, IBM, Dell, HP storage | Networking troubleshooting and repair. Provided support for technical issues: Server, hardware Networks, Unifi AP, Cisco Switches, Operating systems Active directory, Network printers, and scanners. Performed testing and problem analysis for server, desktop, and IT infrastructure.

Experience

Medvidi

Aug 2023 – Present

Remote

Technical Support Engineer

Prima Systems

Mar 2023 – Aug 2023

Rawalpindi

IT Technical Support L1

• Providing IT Support to US Clients. • Technical support for MAC and Microsoft OS/products, Apple mobile phones and tablets, Surface, networking, and desktop issues. • Skilled in troubleshooting, problem-solving, and effective communication to manage caller's issues through investigation, research, replication, testing, and timely resolution. • ITSM creating tickets with Service Now.

NASTP

Nov 2022 – Feb 2023

Rawalpindi

IT Technical Support (Data Center)

• Maintaining and repairing data center equipment of over 50+ Nodes. • Installing and configuring new hardware equipment (servers, storage devices, network switches, etc.) • Maintaining accurate inventory and documentation of hardware equipment. • Virtual Infrastructure |VMware vSphere|& on-primes cloud infrastructure.

Riz Consulting

Nov 2019 – Nov 2022

Islamabad

IT Technical Support Officer

• Technical Lead across the facility of 1166 (National Health Helpline) • IT Support for over 100 workstations and Hardware Management of data centers, which includes Dell Servers, firewalls, Cisco Switches, UPS, and Power Infrastructure. • Set up Video Conferencing (IP-based, Skype for business, Web-based Apps). • Access control/Attendance Management system

Unique Systems

May 2016 – Oct 2019

Islamabad,Pakistan

IT Technical Support (Servers & Storage)

• Provide hardware support for servers and storage devices in the data center. • Troubleshoot hardware issues and resolve incidents as per SLA 24/7 Support. • Install and decommission Servers, Storage, and Networking devices in the Data center. • Maintain hardware inventory and documentation in company stock. • 24/7 SLA support for over 30+ clients.

Education

Virtual University of Pakistan

Mar 2013 – Sep 2017

Computer Science , Computer Science | Information technology |