6+ years of Experience in IT with extensive hands-on experience in |IBM, HP, Dell, Blade Chassis Servers, NetApp, IBM, Dell, HP storage | Networking troubleshooting and repair.
Provided support for technical issues: Server, hardware Networks, Unifi AP, Cisco Switches, Operating systems Active directory, Network printers, and scanners. Performed testing and problem analysis for server, desktop, and IT infrastructure.
Experience
Medvidi
Aug 2023 – Present
Remote
Technical Support Engineer
Prima Systems
Mar 2023 – Aug 2023
Rawalpindi
IT Technical Support L1
• Providing IT Support to US Clients.
• Technical support for MAC and Microsoft OS/products, Apple mobile phones and tablets, Surface, networking, and desktop issues.
• Skilled in troubleshooting, problem-solving, and effective communication to manage caller's issues through investigation, research, replication, testing, and timely resolution.
• ITSM creating tickets with Service Now.
NASTP
Nov 2022 – Feb 2023
Rawalpindi
IT Technical Support (Data Center)
• Maintaining and repairing data center equipment of over 50+ Nodes.
• Installing and configuring new hardware equipment (servers, storage devices, network switches, etc.)
• Maintaining accurate inventory and documentation of hardware equipment.
• Virtual Infrastructure |VMware vSphere|& on-primes cloud infrastructure.
Riz Consulting
Nov 2019 – Nov 2022
Islamabad
IT Technical Support Officer
• Technical Lead across the facility of 1166 (National Health Helpline)
• IT Support for over 100 workstations and Hardware Management of data centers, which includes Dell Servers,
firewalls, Cisco Switches, UPS, and Power Infrastructure.
• Set up Video Conferencing (IP-based, Skype for business, Web-based Apps).
• Access control/Attendance Management system
Unique Systems
May 2016 – Oct 2019
Islamabad,Pakistan
IT Technical Support (Servers & Storage)
• Provide hardware support for servers and storage devices in the data center.
• Troubleshoot hardware issues and resolve incidents as per SLA 24/7 Support.
• Install and decommission Servers, Storage, and Networking devices in the Data center.
• Maintain hardware inventory and documentation in company stock.
• 24/7 SLA support for over 30+ clients.
Education
Virtual University of Pakistan
Mar 2013 – Sep 2017
Computer Science , Computer Science | Information technology |