Razib Shahrier, Agile Project Management | Operations Management | Virtual Assistant | Client Services | Account Management

About

Versatile professional with 15+ years of experience, including 11 years managing projects of all sizes, developing key deliverables, and driving project success. Excels at taking on extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success. Counted on to manage challenging clients and does so through a positive approach, consistent encouragement, and a focus on helping others. Have the ability to build strong relationships with all clients/stakeholders and turn proposals into reality. Especially successful in management roles that demand rigor, a high level of drive and dedication, and a focus on delivering business outcomes using methodologies. • Excellent interpersonal, communication, and organizational skills. • Strong ability in leadership, teamwork, conflict, and change management. • Highly skilled in project management, relationship building, process mapping, reporting, and business writing. • Ability to self-start, self-direct, work under pressure, and meet deadlines. • Ability to transition to any industry and highly adapted to new industries and environments. • Ability to map vital and control processes within a project ecosystem. • Direct and manage a team on project development from beginning to end of the project. • Identifying, evaluating, and mitigating against project snafus. • Scheduling, monitoring, and assessing the progress and quality of tasks so workflows smoothly. • Advanced skills in SAP, and Microsoft office suits (PowerPoint, Excel, and Outlook). • Quick learner and eager to take on new challenges.

Experience

Optimizely

Jun 2023 – Oct 2023

Dhaka, Bangladesh

Senior Product Delivery Manager

I was responsible for leading the development and management of a product or product portfolio. My responsibilities include defining product strategy, setting priorities, overseeing the product lifecycle, collaborating with cross-functional teams, and ensuring that the product aligns with the company's objectives and meets customer needs. I play a critical role in driving product success and growth.

Agentpoint Pty Ltd

Sep 2021 – Oct 2022

Sydney, Australia

Lead Project Manager

• Manage a portfolio of complex initiatives that span one or multiple lines of business. • Provide on-site leadership for the project team by building and motivating team members to meet project goals, and adhering to their responsibilities and project milestones. • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously. • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. • Report on project success criteria results, metrics, test and deployment management activities. • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence. • Prepare estimates and detailed project plans for all phases of the project. • Procure adequate resources to achieve project objectives in planned timeframes. • Manage the day-to-day project activities and resources and chairs the project management team meetings. • Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership. • Manage project scope and changes. • Participate and/or drive feasibility studies, vendor selections, and proposals for evaluation by appropriate key stakeholders. • Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues. • Set and continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders. • Monitor, track and control outcomes to resolve issues, conflicts, dependencies, and critical path deliverables. • Deliver appropriate and effective executive-level communication. • Ensure that projects and programs are proceeding according to scope, schedule, budget, and quality standards.

Wunderman Thompson Dhaka

May 2021 – Sep 2021

Dhaka, Bangladesh

Assistant Project Manager

 Work directly with Project Lead and Sr. Project Managers to help implement project goals.  Assign duties to staff to implement project goals, as needed.  Oversee variable aspects of projects and provide direct assistance to ensure timely project execution.  Overview project goals and ensure project goals are achievable.  Liaise with the project lead and other project managers to maintain project schedule and efficacy.  Assist with procuring materials and other items necessary for completing project goals.  Review project implementation and gather data on project execution.  Coordinate with project managers and other project leads following project execution.

Wunderman Thompson Dhaka

May 2015 – Apr 2021

Dhaka, Bangladesh

Jr. Project Manager

 Responsible for project management throughout the entire project life cycle, including project initiation/proposals, project delivery, business liaison/stakeholder management, post-implementation review, and project close-out / handover.  Deliver innovative, creative, and technical solutions that support client business goals.  Collaborate and communicate with account managers, project managers, and development disciplines.  Coordinate with project managers to plan projects schedule and balance resource constraints.  Work with the design team to refine ideas and take them to completion.  Clearly communicate project requirements and solutions to the team, including the preparation of briefs and wireframes.  Create and give direction on flow diagrams, design/development specifications, functional requirements, use cases, sitemaps, etc.  Document and improve processes to enhance team efficiency, assist personal development and build organizational capability in core tools/methods.  Review work from supporting team members to ensure quality execution.  Study and apply the latest technology and design trends; suggest approaches to improve project and team outcomes.  Track, monitor, and report on all productions.

Wunderman Thompson Dhaka

May 2012 – May 2015

Dhaka, Bangladesh

Project Coordinator

 Worked in coordination with the project administrator and managers to complete the projects  Served as a point of contact from project initiation to completion.  Worked with project team members, clients, and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.  Allocated resources to various departments and managers as per their needs and requirements.  Project Coordinators direct and monitor the requirements, framework conditions, and progress of short-term.  Ensure the development of products and services to customer requirements within the specified resources and define goals and outline approaches and adjust within the constraints set to achieve the optimum results.

Dolce Vita Australia Pty Lyd

Feb 2007 – Mar 2011

Bennelong Point, Sydney NSW, Australia

Operations and Event Manager

 Follow up on the concepts and proposals approved by clients and put them into reality.  Source materials and act as a negotiator to obtain cost-effective prices from suppliers.  Key liaison between the client, event managers, in-house designers, and other 3rd party vendors leading up to the event, ensuring that both client and event requirements are met.  Apply for licenses, and permits required with the relevant authorities.  Coordinate and manage the set-up and production of the event on-site, ensuring the delivery of a high-quality event.  Plan and propose workflows for every event.  Supervise and manage all suppliers and contractors working on location.  Ensure a smooth operation throughout each event.  Required to work closely with the members of the team to collectively produce a successful event.  To handle multiple projects from entry-level to mega-huge events.  Logistics management and inventory control of all equipment, materials, and any other items

Dolce Vita Australia Pty Ltd

Jan 2006 – Jan 2007

Bennelong Point, Sydney NSW, Australia

Senior Customer Support Executive

 Managing a team of representatives offering customer support.  Overseeing the customer service process.  Resolving customer complaints brought to attention.  Creating policies and procedures.  Planning the training and standardization of service delivery.  Selecting and hiring new staff.  Monitoring the work of individual representatives and of the team.  Conducting quality assurance surveys with customers and providing feedback to the staff.  Possessing excellent product knowledge to enhance customer support.  Maintaining a pleasant working environment for the team.

Education

Institute of Business Administration (IBA), Dhaka

Jul 2018 – Oct 2018

Certification , Advanced Certificate for Management Professionals

Macquarie University

Feb 2009 – Aug 2010

Master of Commerce , Marketing

The University of New South Wales

Aug 2007 – Aug 2009

Bachelor of Commerce , Management

Sydney School of Business and Technology

Aug 2005 – Aug 2007

Higher Diploma, Diploma of Business Administration

Aptech Computer Education

Jan 2001 – Aug 2003

Diploma , Diploma in Information and System Management

Razib Shahrier

Agile Project Management | Operations Management | Virtual Assistant | Client Services | Account Management

Skills

Languages