Razib Shahrier, Agile Project Management | Software Project Management | Operations Management | Virtual Assistant | Client Services | CSM | Scrum

About

Welcome to my professional space! I'm Razib Shahrier, a results-driven and seasoned Senior Project Manager with a passion for delivering complex projects on time, within scope, and exceeding client expectations. With over 13 years of experience, I've honed my skills in orchestrating end-to-end project lifecycles and leading cross-functional teams to success across diverse industries. My experience lies in effectively planning, executing, and closing projects while ensuring that organizational goals are met. Throughout my career, I have demonstrated a keen ability to balance the intricacies of project details with a comprehensive view of overarching business objectives. Key Strengths: 🚀 Strategic Leadership: Adept at developing and executing project plans that align with organizational objectives. I specialize in translating business requirements into actionable project strategies. 🤝 Stakeholder Engagement: Skilled in fostering strong relationships with clients, stakeholders, and team members. I believe in the power of collaboration and open communication to drive project success. 🔄 Adaptive Project Management: Experienced in both traditional Waterfall and Agile methodologies, I bring versatility to project management. I've successfully navigated diverse projects, tailoring approaches for optimal outcomes. 🌐 Global Project Experience: Thriving in multicultural environments, I've led projects on an international scale, navigating challenges and leveraging cultural diversity for innovative solutions. 🛠️ Resource Optimization: Proven track record in resource management, ensuring teams have the tools and support needed for peak performance. I'm passionate about maximizing efficiency without compromising quality. 🧰 Proficient Tools Mastery: I'm well-versed in a diverse set of tools including Jira, Confluence, Gitlab, TeamWork, Monday, MS Project, ClickUp, Backlog, Trello, ConnectWise (PSA), Google Docs, SharePoint, Slack, and MS Team. What Sets Me Apart: In addition to my project management skills, I bring a forward-thinking approach to projects. I firmly believe in continuous improvement, leveraging emerging methodologies and technologies to stay at the forefront of the industry. Let's Connect: I'm always eager to connect with fellow project management professionals, industry experts, and anyone passionate about delivering exceptional results. Whether you're interested in discussing project management best practices, sharing insights, or exploring potential collaboration, feel free to reach out. Let's connect and make great things happen!

Experience

Optimum Origens Inc

Jan 2024 – Present

Florida, USA

Lead Project Manager

As Lead Project Manager at Optimum Origens, I am responsible for overseeing the successful planning, coordination, and delivery of IT and Managed Services projects that support business continuity and operational efficiency for our clients. While not embedded in the technical build, I led cross-functional collaboration across service teams, vendors, and client stakeholders to ensure that project outcomes met expectations, timelines, and business goals. I work across multiple client accounts and manage a portfolio of projects that include onboarding services, infrastructure transitions, process optimization, and service improvements. My focus is to keep all moving parts aligned, communication clear, and outcomes measurable Key Responsibilities: 📌 Developed and managed detailed project plans, ensuring delivery within scope, schedule, and budget 📌 Acted as the central point of contact between clients, technical teams, and leadership 📌 Translated client business needs into actionable project tasks and milestones 📌 Monitored project progress, risks, and dependencies, adapting plans as needed to keep delivery on track 📌 Facilitated internal coordination across the service desk, operations, and delivery teams 📌 Led client meetings, reviews, and communications to manage expectations and ensure transparency 📌 Supported change management and ensured adherence to quality standards and SLAs 📌 Maintained all project documentation and reporting, including financial tracking and performance updates Key Achievements: ✅ Successfully led and delivered 25+ MSP service projects with high client satisfaction ✅ Improved project delivery timelines by 20% through structured planning and stakeholder alignment ✅ Reduced client escalations by strengthening cross-team collaboration and proactive communication ✅ Contributed to long-term client retention by delivering consistent, value-driven results

Optimizely

Jun 2023 – Oct 2023

Dhaka, Bangladesh

Senior Product Delivery Manager

I led the successful delivery of complex digital experience and experimentation products across multiple global client portfolios. I was responsible for aligning product vision with execution, ensuring cross-functional collaboration, and driving continuous value delivery in fast-paced Agile environments. Working closely with product managers, engineers, designers, and client stakeholders, I ensured that business goals were translated into clear, actionable roadmaps and that our teams delivered high-quality solutions on time and within scope. Key Responsibilities: 📌 Oversaw the end-to-end delivery of enterprise-grade digital experience products, from planning to release 📌 Partnered with Product Management to define priorities, manage backlogs, and align delivery plans with customer goals 📌 Led Agile ceremonies including sprint planning, retrospectives, and daily stand-ups to maintain delivery velocity and quality 📌 Worked with cross-functional teams (engineering, QA, design, customer success) to ensure alignment and execution 📌 Managed stakeholder expectations and communicated delivery progress, risks, and trade-offs effectively 📌 Drove continuous improvement in delivery processes, tooling, and team performance metrics 📌 Monitored KPIs and delivery timelines, ensuring the product delivered tangible business outcomes for clients 📌 Advocated for customer-centric thinking, ensuring features delivered real value and supported client success Key Achievements: ✅ Successfully delivered multiple high-impact customer experience and personalization solutions for enterprise clients ✅ Improved on-time delivery rate by 25% by implementing scaled Agile practices and refining delivery workflows ✅ Strengthened cross-team collaboration, reducing delivery friction and accelerating product release cycles ✅ Played a key role in enabling seamless client onboarding and faster time-to-value for SaaS product deployments

Agentpoint Pty Ltd

Sep 2021 – Oct 2022

Sydney, Australia

Lead Technical Project Manager

I was responsible for overseeing the successful end-to-end delivery of custom web and application development projects, primarily within the real estate technology sector. I acted as the bridge between business needs and technical execution, ensuring that digital solutions were delivered on time, within scope, and aligned with client and product objectives. Working in a fast-paced Agile environment, I managed cross-functional teams consisting of developers, UI/UX designers, QA specialists, and product owners. I ensured seamless coordination, clear communication, and technical alignment across internal and external stakeholders. Key Responsibilities: 📌 Led the planning, execution, and delivery of web platforms, CMS integrations, real estate portals, and custom applications 📌 Translated client and business requirements into actionable project plans with clear milestones and deliverables 📌 Oversaw Agile/Scrum ceremonies including sprint planning, stand-ups, demos, and retrospectives 📌 Collaborated with technical leads to assess feasibility, allocate resources, and manage delivery risks 📌 Maintained close communication with clients, providing status updates, managing scope changes, and ensuring satisfaction 📌 Ensured adherence to best practices in coding, deployment, and QA testing for reliable and scalable applications 📌 Monitored project KPIs, budgets, and timelines using tools like Jira, Confluence, ClickUp, and Slack 📌 Provided mentorship and guidance to project coordinators and junior PMs to support delivery excellence Key Achievements: ✅ Successfully delivered 40+ web/app development projects for real estate agencies, franchises, and portals ✅ Improved development cycle efficiency by 30% through optimized sprint planning and backlog management ✅ Spearheaded integration projects with CRMs, APIs, and third-party platforms, enhancing platform capabilities ✅ Elevated client retention by improving communication, transparency, and delivery consistency

Wunderman Thompson Dhaka

May 2021 – Sep 2021

Dhaka, Bangladesh

Assistant Project Manager

 Work directly with Project Lead and Sr. Project Managers to help implement project goals.  Assign duties to staff to implement project goals, as needed.  Oversee variable aspects of projects and provide direct assistance to ensure timely project execution.  Overview project goals and ensure project goals are achievable.  Liaise with the project lead and other project managers to maintain project schedule and efficacy.  Assist with procuring materials and other items necessary for completing project goals.  Review project implementation and gather data on project execution.  Coordinate with project managers and other project leads following project execution.

Wunderman Thompson Dhaka

May 2015 – Apr 2021

Dhaka, Bangladesh

Jr. Project Manager

 Responsible for project management throughout the entire project life cycle, including project initiation/proposals, project delivery, business liaison/stakeholder management, post-implementation review, and project close-out / handover.  Deliver innovative, creative, and technical solutions that support client business goals.  Collaborate and communicate with account managers, project managers, and development disciplines.  Coordinate with project managers to plan projects schedule and balance resource constraints.  Work with the design team to refine ideas and take them to completion.  Clearly communicate project requirements and solutions to the team, including the preparation of briefs and wireframes.  Create and give direction on flow diagrams, design/development specifications, functional requirements, use cases, sitemaps, etc.  Document and improve processes to enhance team efficiency, assist personal development and build organizational capability in core tools/methods.  Review work from supporting team members to ensure quality execution.  Study and apply the latest technology and design trends; suggest approaches to improve project and team outcomes.  Track, monitor, and report on all productions.

Wunderman Thompson Dhaka

May 2012 – May 2015

Dhaka, Bangladesh

Project Coordinator

 Worked in coordination with the project administrator and managers to complete the projects  Served as a point of contact from project initiation to completion.  Worked with project team members, clients, and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.  Allocated resources to various departments and managers as per their needs and requirements.  Project Coordinators direct and monitor the requirements, framework conditions, and progress of short-term.  Ensure the development of products and services to customer requirements within the specified resources and define goals and outline approaches and adjust within the constraints set to achieve the optimum results.

Dolce Vita Australia Pty Lyd

Feb 2007 – Mar 2011

Bennelong Point, Sydney NSW, Australia

Operations and Event Manager

 Follow up on the concepts and proposals approved by clients and put them into reality.  Source materials and act as a negotiator to obtain cost-effective prices from suppliers.  Key liaison between the client, event managers, in-house designers, and other 3rd party vendors leading up to the event, ensuring that both client and event requirements are met.  Apply for licenses, and permits required with the relevant authorities.  Coordinate and manage the set-up and production of the event on-site, ensuring the delivery of a high-quality event.  Plan and propose workflows for every event.  Supervise and manage all suppliers and contractors working on location.  Ensure a smooth operation throughout each event.  Required to work closely with the members of the team to collectively produce a successful event.  To handle multiple projects from entry-level to mega-huge events.  Logistics management and inventory control of all equipment, materials, and any other items

Dolce Vita Australia Pty Ltd

Jan 2006 – Jan 2007

Bennelong Point, Sydney NSW, Australia

Senior Customer Support Executive

 Managing a team of representatives offering customer support.  Overseeing the customer service process.  Resolving customer complaints brought to attention.  Creating policies and procedures.  Planning the training and standardization of service delivery.  Selecting and hiring new staff.  Monitoring the work of individual representatives and of the team.  Conducting quality assurance surveys with customers and providing feedback to the staff.  Possessing excellent product knowledge to enhance customer support.  Maintaining a pleasant working environment for the team.

Education

Institute of Business Administration (IBA), Dhaka

Jul 2018 – Oct 2018

Certification , Advanced Certificate for Management Professionals

Macquarie University

Feb 2009 – Aug 2010

Master of Commerce , Marketing

The University of New South Wales

Aug 2007 – Aug 2009

Bachelor of Commerce , Management

Sydney School of Business and Technology

Aug 2005 – Aug 2007

Higher Diploma, Diploma of Business Administration

Aptech Computer Education

Jan 2001 – Aug 2003

Diploma , Diploma in Information and System Management

Razib Shahrier

Agile Project Management | Software Project Management | Operations Management | Virtual Assistant | Client Services | CSM | Scrum

Skills

Languages