Regan Frese

General Manager

Message

Intro

Philadelphia, United States

General Manager at Pipeline Workspaces

Joined March 31, 2025

Skills

Languages

English

Native or Bilingual

About

Passionate and results-driven leader with a strong background in retail management, sales, visual merchandising, and customer engagement. With years of experience in leadership roles across various industries, I excel in team development, business growth, and operational efficiency. Currently serving as the General Manager of Pipeline Workspaces, I oversee coworking operations, client services, and business development. My past experience includes managing retail showrooms, leading sales teams, and driving strategic initiatives to enhance customer experience and revenue. Adaptable, resourceful, and committed to delivering excellence in every role I take on.

Experience

Pipeline Workspaces

Aug 2024 – Present

Philadelphia, PA

General Manager

Oversees daily operations of a co-working space, including mail services and office logistics; manages member relations and retention; supervises support staff and coordinates events; handles budgeting, invoicing, and operational strategies; implements process improvements to enhance efficiency and profitability, trains and develops Community Managers for other locations.

Custom Ink

Jan 2022 – Mar 2024

Austin, TX / Ardmore, PA

Showroom/Account Manager

Ran local Austin showroom, and then later transferred to the Ardmore showroom; led team of local sales representatives; owned local marketing and community engagement; managed and grew store book of business; relationship building with high value customers; hiring/onboarding new team members; project management; analyzed sales metrics to understand and grow sales performance

Custom Ink

Nov 2020 – Jan 2022

Austin, TX

Showroom Representative

Product and design specialist; worked one-on-one with customers in person, over the phone & video chat, and via email; strong focus on customer service; created custom designs/logos; warm and cold outreach; clientele and appointment management; KPI tracking

Bonobos

Apr 2019 – Nov 2020

Austin, TX

Lead Guide

Led a team of sales associates; managed operations, new hire training, and visual merchandising; strong focus on clientele management and outreach; customer service via live chat & email

Target

Oct 2018 – Apr 2019

Austin, TX

Visual Merchandising Lead

Oversaw all visual presentations in softlines/hardlines departments; managed merchandising, marketing, and lighting; trained team members on merchandising techniques, styling, and other visual skills

Gamestop

May 2018 – Oct 2018

Austin, TX

Store Manager

Led a team of keyholders & associates; managed sales goals, KPIs, payroll, scheduling, marketing, customer service; hired & trained new team members

Forever 21

Sep 2016 – May 2018

Austin, TX

Assistant Store Manager

Oversaw all leads, cashiers, and sales associates; managed customer service, HR paperwork, payroll, brand marketing, loss prevention, and visual presentation; tracked sales goals & KPIs