Passionate and results-driven leader with a strong background in retail management, sales, visual merchandising, and customer engagement. With years of experience in leadership roles across various industries, I excel in team development, business growth, and operational efficiency. Currently serving as the General Manager of Pipeline Workspaces, I oversee coworking operations, client services, and business development. My past experience includes managing retail showrooms, leading sales teams, and driving strategic initiatives to enhance customer experience and revenue. Adaptable, resourceful, and committed to delivering excellence in every role I take on.
Experience
Pipeline Workspaces
Aug 2024 – Present
Philadelphia, PA
General Manager
Oversees daily operations of a co-working space, including mail services and office logistics; manages member relations and retention; supervises support staff and coordinates events; handles budgeting, invoicing, and operational strategies; implements process improvements to enhance efficiency and profitability, trains and develops Community Managers for other locations.
Custom Ink
Jan 2022 – Mar 2024
Austin, TX / Ardmore, PA
Showroom/Account Manager
Ran local Austin showroom, and then later transferred to the Ardmore showroom; led team of local sales representatives; owned local marketing and community engagement; managed and grew store book of business; relationship building with high value customers; hiring/onboarding new team members; project management; analyzed sales metrics to understand and grow sales performance
Custom Ink
Nov 2020 – Jan 2022
Austin, TX
Showroom Representative
Product and design specialist; worked one-on-one with customers in person, over the phone & video chat, and via email; strong focus on customer service; created custom designs/logos; warm and cold outreach; clientele and appointment management; KPI tracking
Bonobos
Apr 2019 – Nov 2020
Austin, TX
Lead Guide
Led a team of sales associates; managed operations, new hire training, and visual merchandising; strong focus on clientele management and outreach; customer service via live chat & email
Target
Oct 2018 – Apr 2019
Austin, TX
Visual Merchandising Lead
Oversaw all visual presentations in softlines/hardlines departments; managed merchandising, marketing, and lighting; trained team members on merchandising techniques, styling, and other visual skills
Gamestop
May 2018 – Oct 2018
Austin, TX
Store Manager
Led a team of keyholders & associates; managed sales goals, KPIs, payroll, scheduling, marketing, customer service; hired & trained new team members
Forever 21
Sep 2016 – May 2018
Austin, TX
Assistant Store Manager
Oversaw all leads, cashiers, and sales associates; managed customer service, HR paperwork, payroll, brand marketing, loss prevention, and visual presentation; tracked sales goals & KPIs