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Relika Jänes

I am great with people, both with customers and with the team.

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Intro
Spain
Studied at Sindi High School
Telecommunications
Joined December 1, 2022

Skills

Languages

Estonian
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Native or Bilingual
English
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Native or Bilingual
Russian
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Intermediate
About
* 15+ years of Customer Service experience * 7 years of management experience * 3 years of Customer Support Quality evaluations * Team Leader training+ experience * Multilingual * Great communicator ( both customers and staff) * Ambitious * Flexible * Get married to my job
Experience
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Concentrix Global Services GmbH
Mar 2020 – Oct 2022
Amsterdam
senior Advisor
My lates position as a Senior Advisor (nearly 3 years), my daily tasks included monitoring 30 member team, keeping an eye and fixing the KPI’s. Evaluations and quality control an agents job, based on the evaluations creating reports and providing training and follow-ups. My last teams were from Baltic states, Netherlands and Cairo which means I am very comfortable in international team.
Education
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Sindi High School