* 15+ years of Customer Service experience
* 7 years of management experience
* 3 years of Customer Support Quality evaluations
* Team Leader training+ experience
* Multilingual
* Great communicator ( both customers and staff)
* Ambitious
* Flexible
* Get married to my job
Experience
Concentrix Global Services GmbH
Mar 2020 – Oct 2022
Amsterdam
senior Advisor
My lates position as a Senior Advisor (nearly 3 years), my daily tasks included monitoring 30 member team, keeping an eye and fixing the KPI’s. Evaluations and quality control an agents job, based on the evaluations creating reports and providing training and follow-ups. My last teams were from Baltic states, Netherlands and Cairo which means I am very comfortable in international team.
