A transformation from IT User Support to Software Development & Website Development.
- Message me for Proof of Work.
Experienced Senior Operations Specialist with a demonstrated history of working in the outsourcing/offshoring industry.
Skilled in Research, English, Microsoft Excel, Customer Service, and Microsoft Word.
Strong operations professional graduated from Nelson Mandela Metropolitan University.
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Experience
Coega Development Corporation
Sep 2021 – Present
Coega, Gqeberha, 6001
Digital Media Specialist
Coega Development Corporation
Jun 2019 – Present
Port Elizabeth Area, South Africa
Web Developer
MOPEDI MONTSHO GROUP
May 2019 – May 2019
Cape Town Area, South Africa
Python Facilitator
Taught Students who recently graduated as well as those recently Matriculated, the Fundamentals of Python Programming. Totally worth the experience.
DEVELOPMENTHUB (Pty) Ltd
Aug 2018 – Apr 2019
South End, Port Elizabeth, 6001
Front-end UI/UX Developer
Definitely enjoyed this role, I really see a future within the career path. Finally, some work that required creativity taken to the next level.
Cape Innovative Technology Iniative (CiTiX by BCX) Apprenticeship
Feb 2018 – Jan 2019
Port Elizabeth, Eastern Cape, South Africa
Software Development Apprentice
* I am now skilled in using Python, C#, some SQL concepts, and basics in Java.
* I have business skills and work ethics.
* Developed some problem solving and critical thinking skills
* I have built on Scrum Fundamental skills through this program.
* I am able to work professionally within a team.
* I am able to communicate in a professional manner, both written and spoken.
PROJECTS
* A Register App, to assist management to monitor the clock-in & clock-out times of a user(s), also manages who needs to be added and deleted from the database, & allows leave application to be submitted, created on C# Windows Forms.
* A Weather Application, the app allows interaction with an online app, in this case from an existing weather app and links to my app in the form of a graphical user interface that works on the desktop, created on C# Windows Forms.
* A Banking App to test if a user is able to enter the correct account details in order to access their banking information, created on Python.
WNS Global Services
Feb 2016 – Feb 2018
BPO Building, Coega, IDZ, Zone 4, Port Elizabeth, 6001
Senior Associate - Operations
Worked as a Technical Support Agent for Tier 1 & Tier 2, assisted clients with configuring their routers & assist with email related issues. Troubleshooting the client's internet connection, whether it being slow or unable to connect, finding solutions & dispatching technicians if the line may be faulty.
In Tier 2, dealt with High-level escalations, assisting High-level clients with internet or email related queries or even if they had order related issues.