Renick Walker, Customer Service Representative

About

I am Customer Service Representitive with 3 to 4 years of experience.

Experience

Sutherland Global (Petco work at home)

Dec 2019 – Apr 2023

Kingston

Customer Service Representative

Booking Appointments for pet owners for all suitable Petco locations. ▪ Cancelling and Rescheduling appointments for pet owners. ▪ Providing Pet owners with knowledge of any promotions, memberships and answering queries. ▪ Ensuring to notate all customer interaction so that clinic understands. ▪ Leaving callbacks on schedule so Dr or Tech can call back customers. ▪ Putting in request for Pet Medication Rx refills.

Sutherland Global (Stubhub)

Jul 2019 – Mar 2020

Kingston

Customer Service Representative

Assisting customer in selling and buying tickets online. ▪ Assisting customers who have already bought tickets in locating them. ▪ Providing customers with refunds who are eligible for it. ▪ Answering all customer queries as it relates to StubHub ▪ Handling sensitive customer information with Honesty, Integrity and Confidentiality

Education

Excelsior Community College

Aug 2014 – May 2019

Bachelors of Science Degree, Hospitality and Tourism Management

Renick Walker

Customer Service Representative

Skills

Languages