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Renick Walker

Customer Service Representative

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Intro
Kingston, Jamaica
Studied Hospitality and Tourism Management at Excelsior Community College
Consumer Services
Joined May 12, 2023

Skills

Languages

English
-
Fluent
About
I am Customer Service Representitive with 3 to 4 years of experience.
Experience
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Sutherland Global (Petco work at home)
Dec 2019 – Apr 2023
Kingston
Customer Service Representative
Booking Appointments for pet owners for all suitable Petco locations. â–ª Cancelling and Rescheduling appointments for pet owners. â–ª Providing Pet owners with knowledge of any promotions, memberships and answering queries. â–ª Ensuring to notate all customer interaction so that clinic understands. â–ª Leaving callbacks on schedule so Dr or Tech can call back customers. â–ª Putting in request for Pet Medication Rx refills.
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Sutherland Global (Stubhub)
Jul 2019 – Mar 2020
Kingston
Customer Service Representative
Assisting customer in selling and buying tickets online. â–ª Assisting customers who have already bought tickets in locating them. â–ª Providing customers with refunds who are eligible for it. â–ª Answering all customer queries as it relates to StubHub â–ª Handling sensitive customer information with Honesty, Integrity and Confidentiality
Education
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Excelsior Community College
Aug 2014 – May 2019
Bachelors of Science Degree, Hospitality and Tourism Management
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