Renmar Celestial

Service desk Analyst | Customer support representative

Message

Intro

Pasay, Philippines

Studied Advertising at Kalayaan College Philippines

Outsourcing/Offshoring

Joined November 5, 2021

Skills

Languages

English

Fluent

Spanish

Basic

About

Hi, my name is Renmar. I have 3+ years of experience in providing exemplary support thru chat, email, and most recently in social media. I'm adaptable and a fast learner, skills that helped me work in a fast-paced team environment. Let's talk, and I'll share more on what I can bring to your company.

Experience

Atos IT Solutions and Services

Nov 2021 – Apr 2022

Philippines

Service desk Analyst

Provide first-level hardware and software support thru chat, email, and phone. Create tickets and route them to the relevant teams if necessary.

Transcosmos Asia Philippines

Oct 2020 – Aug 2021

Manila, Philippines

Customer Support Representative

Provide customer support thru Chat, Email, Web, and Social media channels. Assist customers with order entry, logistics, technical concerns, and after-sales support. Create product-related content and monitor the social media community page of the company.

Telus International

Oct 2015 – Sep 2017

Manila, Philippines

Tier 2 Technical Support Advocate

Assists customers with regard to order and technical concerns thru chat and email. Handle escalated tickets and provide assistance to fellow team members. Handle order entry, logistics, refunds, and promote products to our customers.

Education

Kalayaan College Philippines

Jun 2004 – Mar 2007

BS Fine Arts, Advertising