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Ricardo Patch

kingston, Jamaica
Customer Service Associate at Iterum Connection
Studied Networking with Cyber Security at University of the commonwealth caribbean
Computer & Network Security
Joined April 4, 2023


Highly motivated and meticulous IT Desktop Support specialist looking for a challenging career in a progressive firm where I can apply my technical knowledge and enthusiasm for customer service. I am currently working on CompTIA A+ and Google IT Support Professional certifications, and I have a solid foundation in the installation, configuration, testing, maintenance, monitoring, upgrading, and troubleshooting of end-user workstations, hardware, networked peripheral devices, and networking hardware products. I am a proactive and productive individual with strong communication and interpersonal skills.
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Iterum Connection
Sep 2022 – Present
Kingston Jamaica
Customer Service Associate
The first task involves evaluating potential clients' inquiries and phone calls, carefully assessing the suitability of their cases and ensuring they feel valued and understood. The second responsibility is to supervise the onboarding of new clients, ensuring a smooth transition into our system. Additionally, this involves managing current client files, which includes tasks such as data entry and collecting necessary paperwork. These efforts aim to ensure the efficient management of our cases and provide a positive experience for our clients
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University of the commonwealth caribbean
Jan 2023 – May 2023
Bachelor Of Science , Networking with Cyber Security