Ricardo Patch

Message

Intro

kingston, Jamaica

Customer Service Associate at Iterum Connection

Studied Networking with Cyber Security at University of the commonwealth caribbean

Computer & Network Security

Joined April 4, 2023

Skills

About

Highly motivated and meticulous IT Desktop Support specialist looking for a challenging career in a progressive firm where I can apply my technical knowledge and enthusiasm for customer service. I am currently working on CompTIA A+ and Google IT Support Professional certifications, and I have a solid foundation in the installation, configuration, testing, maintenance, monitoring, upgrading, and troubleshooting of end-user workstations, hardware, networked peripheral devices, and networking hardware products. I am a proactive and productive individual with strong communication and interpersonal skills.

Experience

Iterum Connection

Sep 2022 – Present

Kingston Jamaica

Customer Service Associate

The first task involves evaluating potential clients' inquiries and phone calls, carefully assessing the suitability of their cases and ensuring they feel valued and understood. The second responsibility is to supervise the onboarding of new clients, ensuring a smooth transition into our system. Additionally, this involves managing current client files, which includes tasks such as data entry and collecting necessary paperwork. These efforts aim to ensure the efficient management of our cases and provide a positive experience for our clients

Education

University of the commonwealth caribbean

Jan 2023 – May 2023

Bachelor Of Science , Networking with Cyber Security