Richel Buena, Customer Service Representative

About

Hi, I am Richel. I am dedicated and hardworking Individual. I have a total of four years experience in Customer Service. Two years of working experience as a Senior Customer Service Executive giving a complete solution on Customer/Phone Support, Email Support, Sales Orders, Data Entry and Information Researching. And, Almost a year as a Operations Customer Service Representative. Responds to incoming calls from credit cardholders, verify accounts, process requests and maintain high level of product knowledge regarding all aspects of consumer card programs. Also, I have one year of working experience as a Customer Service Assistant in Dubai Airports. Assisting passengers before and after flight, answer customer inquiries, provide assistance to those passengers with special needs and perform a number of other customer service-related functions. Here's a list of my other skills that will be beneficial for work: - Microsoft Office Word, Excel and Powerpoint - Communication and writing skills - Well organized and goal oriented - Proofreading - Web/Online research Additionally, I have completed my education well and I am goal oriented. If given a chance, this will be my first time to work on a home-based set up. I won't have to go through stressful commutes so it will be a better productivity. Thank you.

Experience

Alorica Teleservices Inc.

Sep 2019 – Aug 2020

Philplans, BGC Fort, Taguig City, Philippines

Operations Customer Service Representative

- Answer incoming calls promptly, verify account information and respond in a timely manner. - Resolve cardholders' complaints. - Liaise with Fraud and other departments regarding accounts, verifications and promotions. - Respond to cardholders requests using appropriate bank and credit card processor systems. - Process requests from cardholders including customers with credit balances on accounts; balance transfer requests, cancellations, downgrade and upgrade accounts ensuring required documentation and correspondence is completed and posted to account. - Enroll and train cardholders on bank and credit card websites to ensure customer ability to maintain credit card accounts online. - Respond to cardholder correspondence concerning changes in authorized users and/or credit line changes. - Maintain a high level of product knowledge regarding all aspects of consumer card programs including features and benefits, fees and charges, and disclosure requirements.

Dubai Airports

Jun 2017 – Jul 2018

Dubai, United Arab Emirates

Customer Service Assistant

- Assist passengers before and after flight - Answer customer inquiries on the phone and in person - Provide assistance to passengers with special needs - Perform a number of other customer service-related functions

Intelenet Global Services Inc.

Jan 2015 – Feb 2017

Mckinley West, Taguig City, Philippines

Senior Customer Service Executive

- Responds to incoming calls, emails and sales orders from customers - Verify accounts, enter information/make an account for new customers, update - existing customers account information if needed and call/email concerns documentation - Provide accurate and complete information to purchase inquiries and requests - Handles Level 1 complaints regarding customer orders, parcels and others - Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment - Liaise with other departments regarding pricing, deliveries and escalations

Education

STI COLLEGE GLOBAL CITY

May 2010 – May 2014

Bachelor, Tourism Management

Richel Buena

Customer Service Representative

Skills

Languages