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Ricoya Gordon

Efficient and Dedicated Freelance Admin VA | Streamlining Tasks, Boosting Productivity

Savanna-la-Mar, Jamaica
Studied Business at Montego Bay Community College
Joined July 6, 2023



Native or Bilingual
I am an ambitious, charismatic, and energetic person. I'm adventurous. I like cooking, watching anime, reading, and working out, and I love new challenges. I'm a creative and inspired individual with the valuable attributes of adapting to progressive environments while providing maximum productivity, being coachable and able to receive changing instructions, coordinating group activities, completing tasks efficiently and on time, and the added benefit of interacting well with others. I am a Professional Administrative Support Virtual Assistant, I specialize in Email Management, Appointment Setting and Calendar Management, Sales, Administration, Customer Support, and Data Entry. I will work as your assistant and I am ready to undertake every task. I can offer administrative support for you and your business, full-time. I can handle tasks that an Administrative Assistant typically handles, such as scheduling appointments and managing calendars, making phone calls, arranging travel, organizing emails, managing files, and creating/updating reports. I’m hard-working and self-motivated and I’m to focus on work without the need for supervision. I am a great communicator and team player, and I possess exceptional time management, and organizational skills, which I will use in my future career, which would be in your organization if I am selected for the position. Work Interest: As a virtual assistant, I can help you with various administrative tasks, including but not limited to: Email management: Organizing and responding to emails, filtering spam, and prioritizing important messages. Calendar management: Scheduling appointments, coordinating meetings, and managing your calendar. Data entry and organization: Inputting and organizing data in spreadsheets or databases. Research: Conduct online research on various topics and provide summarized findings. Travel arrangements: Assisting with booking flights, accommodations, and creating itineraries. Document preparation: Creating and editing documents, presentations, and reports. Social media management: Helping with content creation, scheduling posts, and monitoring social media accounts. Customer support: Assist customers through email or chat. Project coordination: Assisting with project management, tracking deadlines, and communicating with team members. Strong Sides: My strong sides include: Fast and efficient: I can quickly process information to provide you with accurate and relevant results. Availability: Readily available to start working on your tasks or projects. I don't require extensive onboarding or training processes and can quickly jump in to provide the support you need. Multitasking: I can handle multiple tasks simultaneously, ensuring efficient time management. Reduced management responsibilities: When hire me as your admin virtual assistant, you eliminate the need for extensive management and supervision. I'm accustomed to working independently and taking ownership of my tasks, allowing you to focus on other important aspects of your business. Scalability: I can easily adapt to changing workloads and business requirements. If you need additional support during peak seasons or have a temporary surge in workload, you can hire me to get the job done.
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Ziggy VA
Jan 2022 – Jun 2023
USA - Remote - Jamaica
Virtual Administrative Assistant
● Managed and organized daily schedules for multiple executives. ● Handled customer inquiries and provided exceptional customer service via email, phone, and chat. ● Scheduled and confirmed appointments, meetings, and conferences. ● Managed email accounts and responded to inquiries in a timely and professional manner. ● Coordinated travel arrangements and made hotel reservations. ● Created and managed social media content for the company. ● Managed incoming calls and directed them to the appropriate staff members. ● Prepared and distributed daily schedules to staff members. ● Maintained accurate and up-to-date client and staff information in the company database. ● Coordinated with other departments to ensure smooth office operations. ● Assisted with general office tasks and projects as needed.
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Test Prep Company
Jul 2022 – Nov 2022
Newark, NJ - Remote - (Jamaica)
Appointment Booker
● Answered and directed incoming calls and emails related to scheduling. ● Scheduled appointments and managed calendars for multiple staff members. ● Resolved scheduling conflicts and worked to accommodate client and staff scheduling preferences. ● Maintained accurate and up-to-date client and staff scheduling information in the company database. ● Prepared and distributed daily schedules to staff members. ● Coordinated with other departments to ensure smooth scheduling processes.
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Conduent Inc
Jun 2019 – Jul 2021
Hybrid - Onsite & Remotely (Jamaica)
Sales Associate
● Assisted customers with product selection and provided product knowledge. ● Processed sales transactions and handled cash and credit card transactions. ● Maintained store displays and ensured merchandise was stocked and organized. ● Participated in team meetings to discuss sales goals and strategies. ● Led the sales department with the highest quarterly sales for two consecutive years.
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Montego Bay Community College
Jun 2019 – Jul 2021
Associate Degree In Business Administration, Business