Rismala Sari

CX Specialist

Message

Intro

Jakarta, Indonesia

CX Specialist at Ichigo. Inc.

Studied Travel Industry Studies at Bandung Institute on Tourism (NHI)

Hospitality

Joined November 28, 2022

Skills

About

Experienced professional with a demonstrated history of successful projects and business activities. Skilled in Tourism, Academic and Creative Writing, Sales Operations, Client relationship Research (CRM) & Customer satisfaction(CX). Highly motivated to excel & deliver excellence on my tasks. An effective communicator; works well both independently and as part of a team. Open minded, adaptable and ready for learning new skills

Experience

Ichigo. Inc.

Sep 2021 – Present

Jakarta

CX Specialist

- Handling Customer Issue via Zendesk - Maintaining Online reputation through multiple online platforms (social media via Hootsuite, Facebook Business, Stamped.Io, Reddit, Reviews.io, sitejabber, Trustpilot, Discord, and Community Forum) -Business Partnership -Bulk Order Handling -Influncer Marketing (KOL)

BEAU BAKERY

Mar 2019 – Sep 2021

Jakarta

Business Development Associate

-Expansion Planning for Branch Cafe Opening - Pre Opening Planning Team - Build an integrated Office System - Sales & Marketing Planning - Sales & Marketing Operational - Business Partnership and Client Management - Website Content Writing

Traveloka.com

Jul 2018 – Feb 2019

Jakarta

Customer Operations Specialist

-Solving Flight and Ground Transport Issues via Zendesk and Salesforce - Ticket Issuance and Booking Center Monitoring - Rescheduling, rerouting, adding baggage, meals, add ons, etc. - Refund Policy and Amount Analysis

Education

Bandung Institute on Tourism (NHI)

May 2014 – May 2018

Bachelor Degree (B.Sc), Travel Industry Studies